Pamela, I have tried this after all. I did the reset and the reformatting of the flash card as instructed below. When I go into my computer I see a "mobile device," but I see that whether the book port is connected or not, and wonder if that is from having connected either a BrailleNote or a Trekker. I see no drive that says Book Port. I uninstalled and reinstalled the Book Port Transfer program and still see no difference. I should say that my friend, Kent Keever, for whom I also purchased a Book Port, is having the same trouble. Thank you. Sandy ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Monday, August 14, 2006 9:19 AM Subject: [bookport] Re: Bookport Transfer Softwear > Sandy: > > This happens on occasion. Please try the following: > > 1. Do a Reset with 2 plus b. > > 2. If you still can't connect, then try a reformat of the compact > flash card. The command is 1 plus 3, plus d plus f (at the same time). > > 3. Try disconnecting any scanners or other USB devices. > > 4. Go into My Computer and see if you can see the Book Port's drive > letter. It should show up as e or f, etc. > > 5. Are you using a Desktop or a Laptop? > > > > Pamela Rader, TECHNICAL SUPPORT > American Printing House For The Blind > 1839 Frankfort Ave. > Louisville, KY 40206 > > PHONE: 1-800-223-1839, Ext. 307 > > > >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>> > I just received my Book Port. I opened the Setup.exe from the CD and > went out onto the APH web site for the upgrades, but it is not behaving > as I would expect, and I am getting a message that the Book Port is not > connected, along with two, descending beep tones. I would have thought > that, when installing the software, I'd have got the usual message about > license agreements, but I didn't. And the "finish" message came so > quickly that it seemed there was hardly time forth files to load and be > properly installed. I Reread the manual but all it says is to follow the > on screen instructions and that once the soft is installed, it will > open up automatically when the Book Port is connected via the USB port. > That's not happening either. I appreciate any assistance. > Sandy > >