[bookport] Re: Bookport Transfer Softwear

  • From: "Sandra E. Smith" <fredimae@xxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Tue, 15 Aug 2006 21:46:13 -0400

Pamela, I have tried this after all.  I did the reset and the reformatting
of the flash card as instructed below.  When I go into my computer I see a
"mobile device," but I see that whether the book port is connected or not,
and wonder if that is from having connected either a BrailleNote or a
Trekker.  I see no drive that says Book Port.  I uninstalled and reinstalled
the Book Port Transfer program and still see no difference.  I should say
that my friend, Kent Keever, for whom I also purchased a Book Port,  is
having the same trouble. Thank you.
Sandy
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, August 14, 2006 9:19 AM
Subject: [bookport] Re: Bookport Transfer Softwear


> Sandy:
>
> This happens on occasion.  Please try the following:
>
> 1.  Do a Reset with 2 plus b.
>
> 2.  If you still can't connect, then try a reformat of the compact
> flash card.  The command is 1 plus 3, plus d plus f (at the same time).
>
> 3.  Try disconnecting any scanners or other USB devices.
>
> 4.  Go into My Computer and see if you can see the Book Port's drive
> letter.  It should show up as e or f, etc.
>
> 5.  Are you using a Desktop or a Laptop?
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY  40206
>
> PHONE:  1-800-223-1839, Ext. 307
>
>
> >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>>
> I  just received my Book Port.  I opened the Setup.exe from the CD and
> went out onto the APH web site for the upgrades, but it is not behaving
> as I would expect, and I am getting a message that the Book Port is not
> connected, along with two, descending beep tones. I would have thought
> that, when installing the software, I'd have got the usual message about
> license agreements, but I didn't.  And the "finish" message came so
> quickly that it seemed there was hardly time forth files to load and be
> properly installed. I Reread the manual but all it says is to follow the
> on screen instructions and that once the soft is installed,  it will
> open up automatically when the Book Port is connected via the USB port.
> That's not happening either.  I appreciate any assistance.
> Sandy
>
>



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