Pamela, I was able to get my computer booted this evening; and we uninstalled and reinstalled the Book port Transfer. To answer your questions, my computer name is sandysmith The work group is workgroup The operating system is Windows XP The processor is amd athlon xp300+ My computer is not a lap top. It appears as if the book port is drive G. When we plug the book Port in, the drive G pops up in My Computer. This drive goes away when the book port is disconnected. But My Computer does not identify it as Bookport. I also have a Removable Drive F, which I think is probably my flash card reader. I have attempted to disconnect all other USB items, such as my scanner, but there is no difference in the computer behavior when this is done. Pam, I will be out of town for work until late Thursday so will probably not be checking email until Friday. Thank you. Sandy