[bookport] Re: Bookport Transfer Softwear

  • From: "Sandra E. Smith" <fredimae@xxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Wed, 16 Aug 2006 18:39:28 -0400

Pamela, I'm sorry, but I don't know what you mean by "computer name info."
I'll try to call you tomorrow from work.  Thanks for your help.

----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, August 16, 2006 8:45 AM
Subject: [bookport] Re: Bookport Transfer Softwear


> Sandy:
>
> You might try reassigning the drive letter for either the Braille Note,
> or the Book Port.  The instructions are in the User's Manual.  Also, I
> would try the Book Port on another computer.
>
> The next thing we need to know is about your computer.  Before, in a
> previous email, aI asked about the computer Name info., I think it's
> time for that information.
>
> We'll keep looking to we gtet to the bottom of it.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY  40206
>
> PHONE:  1-800-223-1839, Ext. 307
>
>
> >>> fredimae@xxxxxxxxxxx 08/15/06 09:46PM >>>
> Pamela, I have tried this after all.  I did the reset and the
> reformatting
> of the flash card as instructed below.  When I go into my computer I
> see a
> "mobile device," but I see that whether the book port is connected or
> not,
> and wonder if that is from having connected either a BrailleNote or a
> Trekker.  I see no drive that says Book Port.  I uninstalled and
> reinstalled
> the Book Port Transfer program and still see no difference.  I should
> say
> that my friend, Kent Keever, for whom I also purchased a Book Port,
> is
> having the same trouble. Thank you.
> Sandy
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Monday, August 14, 2006 9:19 AM
> Subject: [bookport] Re: Bookport Transfer Softwear
>
>
> > Sandy:
> >
> > This happens on occasion.  Please try the following:
> >
> > 1.  Do a Reset with 2 plus b.
> >
> > 2.  If you still can't connect, then try a reformat of the compact
> > flash card.  The command is 1 plus 3, plus d plus f (at the same
> time).
> >
> > 3.  Try disconnecting any scanners or other USB devices.
> >
> > 4.  Go into My Computer and see if you can see the Book Port's drive
> > letter.  It should show up as e or f, etc.
> >
> > 5.  Are you using a Desktop or a Laptop?
> >
> >
> >
> > Pamela Rader, TECHNICAL SUPPORT
> > American Printing House For The Blind
> > 1839 Frankfort Ave.
> > Louisville, KY  40206
> >
> > PHONE:  1-800-223-1839, Ext. 307
> >
> >
> > >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>>
> > I  just received my Book Port.  I opened the Setup.exe from the CD
> and
> > went out onto the APH web site for the upgrades, but it is not
> behaving
> > as I would expect, and I am getting a message that the Book Port is
> not
> > connected, along with two, descending beep tones. I would have
> thought
> > that, when installing the software, I'd have got the usual message
> about
> > license agreements, but I didn't.  And the "finish" message came so
> > quickly that it seemed there was hardly time forth files to load and
> be
> > properly installed. I Reread the manual but all it says is to follow
> the
> > on screen instructions and that once the soft is installed,  it will
> > open up automatically when the Book Port is connected via the USB
> port.
> > That's not happening either.  I appreciate any assistance.
> > Sandy
> >
> >
>
>
>
>
>



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