Pamela, I'm sorry, but I don't know what you mean by "computer name info." I'll try to call you tomorrow from work. Thanks for your help. ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Wednesday, August 16, 2006 8:45 AM Subject: [bookport] Re: Bookport Transfer Softwear > Sandy: > > You might try reassigning the drive letter for either the Braille Note, > or the Book Port. The instructions are in the User's Manual. Also, I > would try the Book Port on another computer. > > The next thing we need to know is about your computer. Before, in a > previous email, aI asked about the computer Name info., I think it's > time for that information. > > We'll keep looking to we gtet to the bottom of it. > > > > Pamela Rader, TECHNICAL SUPPORT > American Printing House For The Blind > 1839 Frankfort Ave. > Louisville, KY 40206 > > PHONE: 1-800-223-1839, Ext. 307 > > > >>> fredimae@xxxxxxxxxxx 08/15/06 09:46PM >>> > Pamela, I have tried this after all. I did the reset and the > reformatting > of the flash card as instructed below. When I go into my computer I > see a > "mobile device," but I see that whether the book port is connected or > not, > and wonder if that is from having connected either a BrailleNote or a > Trekker. I see no drive that says Book Port. I uninstalled and > reinstalled > the Book Port Transfer program and still see no difference. I should > say > that my friend, Kent Keever, for whom I also purchased a Book Port, > is > having the same trouble. Thank you. > Sandy > ----- Original Message ----- > From: "PAMELA RADER" <PRADER@xxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Monday, August 14, 2006 9:19 AM > Subject: [bookport] Re: Bookport Transfer Softwear > > > > Sandy: > > > > This happens on occasion. Please try the following: > > > > 1. Do a Reset with 2 plus b. > > > > 2. If you still can't connect, then try a reformat of the compact > > flash card. The command is 1 plus 3, plus d plus f (at the same > time). > > > > 3. Try disconnecting any scanners or other USB devices. > > > > 4. Go into My Computer and see if you can see the Book Port's drive > > letter. It should show up as e or f, etc. > > > > 5. Are you using a Desktop or a Laptop? > > > > > > > > Pamela Rader, TECHNICAL SUPPORT > > American Printing House For The Blind > > 1839 Frankfort Ave. > > Louisville, KY 40206 > > > > PHONE: 1-800-223-1839, Ext. 307 > > > > > > >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>> > > I just received my Book Port. I opened the Setup.exe from the CD > and > > went out onto the APH web site for the upgrades, but it is not > behaving > > as I would expect, and I am getting a message that the Book Port is > not > > connected, along with two, descending beep tones. I would have > thought > > that, when installing the software, I'd have got the usual message > about > > license agreements, but I didn't. And the "finish" message came so > > quickly that it seemed there was hardly time forth files to load and > be > > properly installed. I Reread the manual but all it says is to follow > the > > on screen instructions and that once the soft is installed, it will > > open up automatically when the Book Port is connected via the USB > port. > > That's not happening either. I appreciate any assistance. > > Sandy > > > > > > > > >