[bookport] Re: Bookport Transfer Softwear

  • From: "PAMELA RADER" <PRADER@xxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Thu, 17 Aug 2006 08:29:54 -0400

Sandy:

If you go to the Control Panel, Administrative Tools, System, it is the
first Tab under General.  It says, "Computer Name," and it shows the
User Name, the flavor of Windows and it will have the computer
information, such as the name.  That's the next information we need to
collect.  The easiest way to get there is to press the Windows key and
the pause key simultaneously (the Pause key is the third key over from
f12, the last one on that top row).





Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


>>> fredimae@xxxxxxxxxxx 08/16/06 06:39PM >>>
Pamela, I'm sorry, but I don't know what you mean by "computer name
info."
I'll try to call you tomorrow from work.  Thanks for your help.

----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, August 16, 2006 8:45 AM
Subject: [bookport] Re: Bookport Transfer Softwear


> Sandy:
>
> You might try reassigning the drive letter for either the Braille
Note,
> or the Book Port.  The instructions are in the User's Manual.  Also,
I
> would try the Book Port on another computer.
>
> The next thing we need to know is about your computer.  Before, in a
> previous email, aI asked about the computer Name info., I think it's
> time for that information.
>
> We'll keep looking to we gtet to the bottom of it.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY  40206
>
> PHONE:  1-800-223-1839, Ext. 307
>
>
> >>> fredimae@xxxxxxxxxxx 08/15/06 09:46PM >>>
> Pamela, I have tried this after all.  I did the reset and the
> reformatting
> of the flash card as instructed below.  When I go into my computer I
> see a
> "mobile device," but I see that whether the book port is connected
or
> not,
> and wonder if that is from having connected either a BrailleNote or
a
> Trekker.  I see no drive that says Book Port.  I uninstalled and
> reinstalled
> the Book Port Transfer program and still see no difference.  I
should
> say
> that my friend, Kent Keever, for whom I also purchased a Book Port,
> is
> having the same trouble. Thank you.
> Sandy
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Monday, August 14, 2006 9:19 AM
> Subject: [bookport] Re: Bookport Transfer Softwear
>
>
> > Sandy:
> >
> > This happens on occasion.  Please try the following:
> >
> > 1.  Do a Reset with 2 plus b.
> >
> > 2.  If you still can't connect, then try a reformat of the compact
> > flash card.  The command is 1 plus 3, plus d plus f (at the same
> time).
> >
> > 3.  Try disconnecting any scanners or other USB devices.
> >
> > 4.  Go into My Computer and see if you can see the Book Port's
drive
> > letter.  It should show up as e or f, etc.
> >
> > 5.  Are you using a Desktop or a Laptop?
> >
> >
> >
> > Pamela Rader, TECHNICAL SUPPORT
> > American Printing House For The Blind
> > 1839 Frankfort Ave.
> > Louisville, KY  40206
> >
> > PHONE:  1-800-223-1839, Ext. 307
> >
> >
> > >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>>
> > I  just received my Book Port.  I opened the Setup.exe from the CD
> and
> > went out onto the APH web site for the upgrades, but it is not
> behaving
> > as I would expect, and I am getting a message that the Book Port
is
> not
> > connected, along with two, descending beep tones. I would have
> thought
> > that, when installing the software, I'd have got the usual message
> about
> > license agreements, but I didn't.  And the "finish" message came
so
> > quickly that it seemed there was hardly time forth files to load
and
> be
> > properly installed. I Reread the manual but all it says is to
follow
> the
> > on screen instructions and that once the soft is installed,  it
will
> > open up automatically when the Book Port is connected via the USB
> port.
> > That's not happening either.  I appreciate any assistance.
> > Sandy
> >
> >
>
>
>
>
>




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