have you looked in "add/remove programs" to see if it is there? If so uninstall it and then reinstall to see if it installs differently this time. ****************************** Some people are only alive because it is illegal to kill robert Doc Wright http://www.wrightplaceinc.net msn godfearer15@xxxxxxxxxxx ----- Original Message ----- From: Sandra E. Smith To: bookport@xxxxxxxxxxxxx Sent: Monday, August 14, 2006 4:44 AM Subject: [bookport] Bookport Transfer Softwear I just received my Book Port. I opened the Setup.exe from the CD and went out onto the APH web site for the upgrades, but it is not behaving as I would expect, and I am getting a message that the Book Port is not connected, along with two, descending beep tones. I would have thought that, when installing the software, I'd have got the usual message about license agreements, but I didn't. And the "finish" message came so quickly that it seemed there was hardly time forth files to load and be properly installed. I Reread the manual but all it says is to follow the on screen instructions and that once the soft is installed, it will open up automatically when the Book Port is connected via the USB port. That's not happening either. I appreciate any assistance. Sandy -------------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.10.9/417 - Release Date: 8/11/2006