Sandy: You might try reassigning the drive letter for either the Braille Note, or the Book Port. The instructions are in the User's Manual. Also, I would try the Book Port on another computer. The next thing we need to know is about your computer. Before, in a previous email, aI asked about the computer Name info., I think it's time for that information. We'll keep looking to we gtet to the bottom of it. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> fredimae@xxxxxxxxxxx 08/15/06 09:46PM >>> Pamela, I have tried this after all. I did the reset and the reformatting of the flash card as instructed below. When I go into my computer I see a "mobile device," but I see that whether the book port is connected or not, and wonder if that is from having connected either a BrailleNote or a Trekker. I see no drive that says Book Port. I uninstalled and reinstalled the Book Port Transfer program and still see no difference. I should say that my friend, Kent Keever, for whom I also purchased a Book Port, is having the same trouble. Thank you. Sandy ----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Monday, August 14, 2006 9:19 AM Subject: [bookport] Re: Bookport Transfer Softwear > Sandy: > > This happens on occasion. Please try the following: > > 1. Do a Reset with 2 plus b. > > 2. If you still can't connect, then try a reformat of the compact > flash card. The command is 1 plus 3, plus d plus f (at the same time). > > 3. Try disconnecting any scanners or other USB devices. > > 4. Go into My Computer and see if you can see the Book Port's drive > letter. It should show up as e or f, etc. > > 5. Are you using a Desktop or a Laptop? > > > > Pamela Rader, TECHNICAL SUPPORT > American Printing House For The Blind > 1839 Frankfort Ave. > Louisville, KY 40206 > > PHONE: 1-800-223-1839, Ext. 307 > > > >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>> > I just received my Book Port. I opened the Setup.exe from the CD and > went out onto the APH web site for the upgrades, but it is not behaving > as I would expect, and I am getting a message that the Book Port is not > connected, along with two, descending beep tones. I would have thought > that, when installing the software, I'd have got the usual message about > license agreements, but I didn't. And the "finish" message came so > quickly that it seemed there was hardly time forth files to load and be > properly installed. I Reread the manual but all it says is to follow the > on screen instructions and that once the soft is installed, it will > open up automatically when the Book Port is connected via the USB port. > That's not happening either. I appreciate any assistance. > Sandy > >