Sandy: This happens on occasion. Please try the following: 1. Do a Reset with 2 plus b. 2. If you still can't connect, then try a reformat of the compact flash card. The command is 1 plus 3, plus d plus f (at the same time). 3. Try disconnecting any scanners or other USB devices. 4. Go into My Computer and see if you can see the Book Port's drive letter. It should show up as e or f, etc. 5. Are you using a Desktop or a Laptop? Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> fredimae@xxxxxxxxxxx 08/14/06 06:44AM >>> I just received my Book Port. I opened the Setup.exe from the CD and went out onto the APH web site for the upgrades, but it is not behaving as I would expect, and I am getting a message that the Book Port is not connected, along with two, descending beep tones. I would have thought that, when installing the software, I'd have got the usual message about license agreements, but I didn't. And the "finish" message came so quickly that it seemed there was hardly time forth files to load and be properly installed. I Reread the manual but all it says is to follow the on screen instructions and that once the soft is installed, it will open up automatically when the Book Port is connected via the USB port. That's not happening either. I appreciate any assistance. Sandy