[access-uk] Re: Further Chaos RNIB Services

  • From: <Clive.Lever@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 12 May 2015 12:50:00 +0000

Hi all,

As Hislop himself once said: "If that's justice, I'm a banana!"

...but seriously, I too thought that if they advertised a product at one price
they couldn't mark it up, like putting a £2 sticker over or replacing a £1
sticker. Dare you contact Trading Standards at your local council to find out
what price adjustments are permissible?

Best,
Clive


Best,
Clive



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Paul Leake
Sent: 12 May 2015 13:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Further Chaos RNIB Services

David,
I recently order Private Eye and it is only available via memory stick or CD
and cost me £15 extra as an already subscriber to their NTNM service. I have
asked for ages that they get Private Eye as a text download but the Eye seem to
be resistant to this thinking we might distribute its contents around! They
have ignored my request when I've written to Heslop, a disgrace!
I'd be interested how RNIB respond to your situation with the price - it seems
crazy! Something we're all having to get accustomed to sadly and it won't get
better in the next five years either! (frown).

Kind regards,

Paul
Twitter: @paulleake1

paul.leake@xxxxxxxxxxxx

----- Original Message -----
From: David Griffith <daj.griffith@xxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Date sent: Tue, 12 May 2015 13:29:18 +0100
Subject: [access-uk] Further Chaos RNIB Services

Does anybody know what is going on with the Talking Newspaper and Magazine
Service?

Today I visited
http://www.rnib.org.uk/services-we-offer-reading-services-nationa
l-talking-newspapers-and-magazines/newspapers-andvisited


and saw that I could pay £16 for a subscription to Private Eye.

However when I tried to place an order today via the helpline I was told I
would have to pay £49.20 for this and that the website was "outdated!".

Luckily I had checked the price before ordering.

I have asked for a Manager to ring me back about this but 2 main questions are
obvious.
1. Why are they creating such problems by allegedly maintaining "outdated
information".
2. How can a Charity possibly justify this 300% level of increase in
subscriptions?

David Griffith
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