You supplied the key and told me it was U3. Don't know what the old key was. I certainly have never updated the key successfully and the problem is that it goes into Update without asking . . . so then you have no choice, except that there is an Update Later button, if you happen to spy it . . . but maybe that only puts off the inevitable . . .. Anyway, I've only managed to do it by re-installing the key each time. -- Carol carol.pearson@xxxxxxxxxxxx ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, May 06, 2007 6:51 AM Subject: [access-uk] Re: Freedombox users, does it work for you? > Hi Carol, > > Do you have the old type of key, or the new U3 key? If the old, then the > update is slower certainly. > > Also, please let me know, anybody, if you get support issues with FB and, > as > the UK distributor, I will try to take them up for you. I know they can > be > slow at times, but I think that is lack of adequate staffing, more than > anything else, but that's only my guess. > > All the best > -- > Computer Room Services: > the long cane for blind computer users. > Telephone Low-call: 08452 606 277 > International: +44(0)1438 742286, > Fax: +44(0)1438 759589 > mobile: +44(0)7956 334938, > Email: mailto:Steve@xxxxxxxxxxxxxx > Web site: http://www.comproom.co.uk > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > Carol Pearson > Sent: 05 May 2007 23:12 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Freedombox users, does it work for you? > > Jim, > > I doubt that I can help, but a little more detail may assist someone, such > as exactly when do you get thrown out and what are you doing at the time? > > I haven't found support all that wonderful either. Someone from the > States > was going to get back to me at one stage (can't even remember why) but he > never did. I also find, when upgrading the Key to Freedom, it's so slow I > wait and wait and think it will never happen so abort in the end, then > have > no other option but to re-load the key (including update) onto my key. > > As you say, it's a good product and I too would like to recommend it to > others but this quirk makes me a little unsure about doing so. > > I do love to use the Key to Freedom on my home network, to totally drive > my > desktop from my laptop whilst lazing around on the settee and away from > the > desk. Steve Nutt helped me here to enable the correct port in my Linksys > router (which he also recommended) when I suddenly found I wasn't any > longer > > getting to my home computer, once I'd installed the new router. > > I wonder if anyone else has any observations about upgrading and/or about > Jim's failure to stay in the network. > > -- > Carol > carol.pearson@xxxxxxxxxxxx > > > ----- Original Message ----- > From: "Jim Denton" <jimdenton@xxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Saturday, May 05, 2007 9:50 PM > Subject: [access-uk] Freedombox users, does it work for you? > > >> Hi to all, I have had Freedombox for about four months, and first off I >> thinks its good. System access works just fine, its a little slower than >> other screen readers but its simple and easy to use, and does the job. >> My problem is with FB itself, since December I can't log in, well I can >> and then get thrown out. I have contacted FB support and they have >> suggested a few things but still nothing. They then said that I should >> contact the local dealer and he would help me sort it out. I did this, at >> the beginning of March, two phone calls on the same day, the first one I >> got some hints and tips, tried them nothing, so called back and have >> heard > >> nothing since. Frustrated yes! I am using a PC that is about six months >> old, I have sighted help, and do have a little knowledge but this product >> is meant to be simple and free of technical hiccups, thats the reason I >> bought it. I have dealings with many elderly blind people and really want >> to reccomend this, but how can I. >> >> Am I the only one having problems? any thoughts would be a great help as >> official support seems to be lacking. >> >> Regards Jim Denton >> >> >> ** To leave the list, click on the immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> ** If this link doesn't work then send a message to: >> ** access-uk-request@xxxxxxxxxxxxx >> ** and in the Subject line type >> ** unsubscribe >> ** For other list commands such as vacation mode, click on the >> ** immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> ** or send a message, to >> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >> > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq