[access-uk] Re: Freedombox users, does it work for you?

From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Sun, 6 May 2007 17:06:26 +0100
Hi Ron thanks but I can't get on to do that. The funny thing is that I have 
joined a few forums on there but havn't been able to look since the 
beginning of January.

Regards Jim Denton


----- Original Message ----- 
From: "ron sears" <r.sears1@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 06, 2007 1:08 PM
Subject: [access-uk] Re: Freedombox users, does it work for you?


Jim, may I suggest if you can get into the programme, you go to option seven
on the assistance and join the users forum.  You may get better service
there.  I have been using Freedom Box for three years or more and find it a
great product.  Yes if you like reading very fast like Carol then it is
slower than Jaws.  It is great for beginners.  Stick with it and try Steve
again.  He should be able to advise and give you the local rate number to
ring support in the States.  Yes I have had the error messages, but support
have always sorted it out for me.

Good Luck

Ron
----- Original Message ----- 
From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 06, 2007 12:29 PM
Subject: [access-uk] Re: Freedombox users, does it work for you?


> Hi Carol, it all goes wrong on the network when I try to look at my
> emails.
> A message comes up saying that FB has encountered a problem and is closing
> down, it then says something about contacting Microsoft.
>
> I havn't used my key to freedom yet, and of course I can't upgrade my
> voices, (which I have paid for)
>
> Regards Jim Denton
>
>
> ----- Original Message ----- 
> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, May 05, 2007 11:12 PM
> Subject: [access-uk] Re: Freedombox users, does it work for you?
>
>
> Jim,
>
> I doubt that I can help, but a little more detail may assist someone, such
> as exactly when do you get thrown out and what are you doing at the time?
>
> I haven't found support all that wonderful either.  Someone from the
> States
> was going to get back to me at one stage (can't even remember why) but he
> never did.  I also find, when upgrading the Key to Freedom, it's so slow I
> wait and wait and think it will never happen so abort in the end, then
> have
> no other option but to re-load the key (including update) onto my key.
>
> As you say, it's a good product and I too would like to recommend it to
> others but this quirk makes me a little unsure about doing so.
>
> I do love to use the Key to Freedom on my home network, to totally drive
> my
> desktop from my laptop whilst lazing around on the settee and away from
> the
> desk.  Steve Nutt helped me here to enable the correct port in my Linksys
> router (which he also recommended) when I suddenly found I wasn't any
> longer
> getting to my home computer, once I'd installed the new router.
>
> I wonder if anyone else has any observations about upgrading and/or about
> Jim's failure to stay in the network.
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
> ----- Original Message ----- 
> From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, May 05, 2007 9:50 PM
> Subject: [access-uk] Freedombox users, does it work for you?
>
>
>> Hi to all, I have had Freedombox for about four months, and first off I
>> thinks its good. System access works just fine, its a little slower than
>> other screen readers but its simple and easy to use, and does the job.
>> My problem is with FB itself, since December I can't log in, well I can
>> and then get thrown out. I have contacted FB support and they have
>> suggested a few things but still nothing. They then said that I should
>> contact the local dealer and he would help me sort it out. I did this, at
>> the beginning of March, two phone calls on the same day, the first one I
>> got some hints and tips, tried them nothing, so called back and have
>> heard
>> nothing since. Frustrated yes! I am using a PC that is about six months
>> old, I have sighted help, and do have a little knowledge but this product
>> is meant to be simple and free of technical hiccups, thats the reason I
>> bought it. I have dealings with many elderly blind people and really want
>> to reccomend this, but how can I.
>>
>> Am I the only one having problems? any thoughts would be a great help as
>> official support seems to be lacking.
>>
>> Regards Jim Denton
>>
>>
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References:
- [access-uk] Freedombox users, does it work for you?
  - From: Jim Denton
- [access-uk] Re: Freedombox users, does it work for you?
  - From: Carol Pearson
- [access-uk] Re: Freedombox users, does it work for you?
  - From: Jim Denton
- [access-uk] Re: Freedombox users, does it work for you?
  - From: ron sears
[access-uk] Re: Freedombox users, does it work for you?

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