[access-uk] Re: Freedombox users, does it work for you?

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 6 May 2007 06:51:49 +0100

Hi Carol,

Do you have the old type of key, or the new U3 key?  If the old, then the
update is slower certainly.

Also, please let me know, anybody, if you get support issues with FB and, as
the UK distributor, I will try to take them up for you.  I know they can be
slow at times, but I think that is lack of adequate staffing, more than
anything else, but that's only my guess.

All the best
--
Computer Room Services:  
the long cane for blind computer users.
Telephone Low-call:  08452 606 277
International:  +44(0)1438 742286,
Fax:  +44(0)1438 759589
mobile:  +44(0)7956 334938,
Email:  mailto:Steve@xxxxxxxxxxxxxx
Web site:  http://www.comproom.co.uk  
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol Pearson
Sent: 05 May 2007 23:12
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Freedombox users, does it work for you?

Jim,

I doubt that I can help, but a little more detail may assist someone, such 
as exactly when do you get thrown out and what are you doing at the time?

I haven't found support all that wonderful either.  Someone from the States 
was going to get back to me at one stage (can't even remember why) but he 
never did.  I also find, when upgrading the Key to Freedom, it's so slow I 
wait and wait and think it will never happen so abort in the end, then have 
no other option but to re-load the key (including update) onto my key.

As you say, it's a good product and I too would like to recommend it to 
others but this quirk makes me a little unsure about doing so.

I do love to use the Key to Freedom on my home network, to totally drive my 
desktop from my laptop whilst lazing around on the settee and away from the 
desk.  Steve Nutt helped me here to enable the correct port in my Linksys 
router (which he also recommended) when I suddenly found I wasn't any longer

getting to my home computer, once I'd installed the new router.

I wonder if anyone else has any observations about upgrading and/or about 
Jim's failure to stay in the network.

--
Carol
carol.pearson@xxxxxxxxxxxx


----- Original Message ----- 
From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 05, 2007 9:50 PM
Subject: [access-uk] Freedombox users, does it work for you?


> Hi to all, I have had Freedombox for about four months, and first off I 
> thinks its good. System access works just fine, its a little slower than 
> other screen readers but its simple and easy to use, and does the job.
> My problem is with FB itself, since December I can't log in, well I can 
> and then get thrown out. I have contacted FB support and they have 
> suggested a few things but still nothing. They then said that I should 
> contact the local dealer and he would help me sort it out. I did this, at 
> the beginning of March, two phone calls on the same day, the first one I 
> got some hints and tips, tried them nothing, so called back and have heard

> nothing since. Frustrated yes! I am using a PC that is about six months 
> old, I have sighted help, and do have a little knowledge but this product 
> is meant to be simple and free of technical hiccups, thats the reason I 
> bought it. I have dealings with many elderly blind people and really want 
> to reccomend this, but how can I.
>
> Am I the only one having problems? any thoughts would be a great help as 
> official support seems to be lacking.
>
> Regards Jim Denton
>
>
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