[access-uk] Re: Freedombox users, does it work for you?

  • From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 6 May 2007 12:38:38 +0100

Hi Steve, thanks for getting back to me, yes I did by the product hrough, 
and will talk off list.

I have uninstalled and reinstalled about 4 or 5 times. So we need to look a 
bit deeper than that.

Regards Jim Denton


----- Original Message ----- 
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 06, 2007 6:54 AM
Subject: [access-uk] Re: Freedombox users, does it work for you?


Hi Jim,

Sorry, I believe you bought Freedombox from me, so it could be my fault.

Please write to me privately, and I will try to assist as best I can.  My
first instinct however, would be to uninstall Freedombox completely,
download the latest version from the web, and reinstall, though you have
probably done that already.

All the best
--
Computer Room Services:
the long cane for blind computer users.
Telephone Low-call:  08452 606 277
International:  +44(0)1438 742286,
Fax:  +44(0)1438 759589
mobile:  +44(0)7956 334938,
Email:  mailto:Steve@xxxxxxxxxxxxxx
Web site:  http://www.comproom.co.uk


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim Denton
Sent: 05 May 2007 21:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Freedombox users, does it work for you?

Hi to all, I have had Freedombox for about four months, and first off I
thinks its good. System access works just fine, its a little slower than
other screen readers but its simple and easy to use, and does the job.
My problem is with FB itself, since December I can't log in, well I can and
then get thrown out. I have contacted FB support and they have suggested a
few things but still nothing. They then said that I should contact the local
dealer and he would help me sort it out. I did this, at the beginning of
March, two phone calls on the same day, the first one I got some hints and
tips, tried them nothing, so called back and have heard nothing since.
Frustrated yes! I am using a PC that is about six months old, I have sighted
help, and do have a little knowledge but this product is meant to be simple
and free of technical hiccups, thats the reason I bought it. I have dealings
with many elderly blind people and really want to reccomend this, but how
can I.

Am I the only one having problems? any thoughts would be a great help as
official support seems to be lacking.

Regards Jim Denton


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