[access-uk] Re: Freedombox users, does it work for you?

  • From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 6 May 2007 15:21:35 +0100

Jim, see the message I've just posted on the back of Sandra's because I did 
recall that happening to me.

My advice again is that you try to update to the latest version for a 
starter, if you haven't already done so.

--
Carol
carol.pearson@xxxxxxxxxxxx


----- Original Message ----- 
From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 06, 2007 12:29 PM
Subject: [access-uk] Re: Freedombox users, does it work for you?


> Hi Carol, it all goes wrong on the network when I try to look at my 
> emails.
> A message comes up saying that FB has encountered a problem and is closing
> down, it then says something about contacting Microsoft.
>
> I havn't used my key to freedom yet, and of course I can't upgrade my
> voices, (which I have paid for)
>
> Regards Jim Denton
>
>
> ----- Original Message ----- 
> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, May 05, 2007 11:12 PM
> Subject: [access-uk] Re: Freedombox users, does it work for you?
>
>
> Jim,
>
> I doubt that I can help, but a little more detail may assist someone, such
> as exactly when do you get thrown out and what are you doing at the time?
>
> I haven't found support all that wonderful either.  Someone from the 
> States
> was going to get back to me at one stage (can't even remember why) but he
> never did.  I also find, when upgrading the Key to Freedom, it's so slow I
> wait and wait and think it will never happen so abort in the end, then 
> have
> no other option but to re-load the key (including update) onto my key.
>
> As you say, it's a good product and I too would like to recommend it to
> others but this quirk makes me a little unsure about doing so.
>
> I do love to use the Key to Freedom on my home network, to totally drive 
> my
> desktop from my laptop whilst lazing around on the settee and away from 
> the
> desk.  Steve Nutt helped me here to enable the correct port in my Linksys
> router (which he also recommended) when I suddenly found I wasn't any 
> longer
> getting to my home computer, once I'd installed the new router.
>
> I wonder if anyone else has any observations about upgrading and/or about
> Jim's failure to stay in the network.
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
> ----- Original Message ----- 
> From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, May 05, 2007 9:50 PM
> Subject: [access-uk] Freedombox users, does it work for you?
>
>
>> Hi to all, I have had Freedombox for about four months, and first off I
>> thinks its good. System access works just fine, its a little slower than
>> other screen readers but its simple and easy to use, and does the job.
>> My problem is with FB itself, since December I can't log in, well I can
>> and then get thrown out. I have contacted FB support and they have
>> suggested a few things but still nothing. They then said that I should
>> contact the local dealer and he would help me sort it out. I did this, at
>> the beginning of March, two phone calls on the same day, the first one I
>> got some hints and tips, tried them nothing, so called back and have 
>> heard
>> nothing since. Frustrated yes! I am using a PC that is about six months
>> old, I have sighted help, and do have a little knowledge but this product
>> is meant to be simple and free of technical hiccups, thats the reason I
>> bought it. I have dealings with many elderly blind people and really want
>> to reccomend this, but how can I.
>>
>> Am I the only one having problems? any thoughts would be a great help as
>> official support seems to be lacking.
>>
>> Regards Jim Denton
>>
>>
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