Hi Jackie,# Following this thread I took a look at my BT Webmail folders, including the spam folder, and there were loads of mails in there going back to 2012. I think BT must hoard messages either on the servers or something. I'll try to check this with the BT Internet Support news group, (run generally by other BT users rather than BT staff), and I can come back to you with my findings either on or off list if it helps. For the same reasons as yourself, Carol and I have stayed with BT for our main e-mail addresses, although, as I said in another reply on this thread, I have a Gmail address mainly for Google groups list memberships. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq