[access-uk] Re: A BT Email query
- From: David Weston <david@xxxxxxxxxxxxxxxx>
- To: access-uk access-uk <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 19 Jul 2014 07:40:29 +0100
> Jackie, I to use BT and thanks to a suggestion on this or the BCAB list I've
> been using
> https://m.yahoo.com/w/ygo-mail/home.bp?rewrite=4&.intl=us&.lang=en
> to access the spam folder and move spam messages to the inbox, which are then
> downloaded as normal. There seems to be no way of turning off the spam guard
> and it is a real neussance.
>
> So if you go to that site, you'll need to login, select folders, spam folder,
> you can then go down the page and select the checkboxes next to each message
> and use the buttons at the bottom page to either delete genuine spam
> messages, or move them to the inbox.
> HTH
> Yusuf
>
> On 18/07/2014 15:39, Jackie Brown wrote:
>> Apologies for cross-posting, but I am wondering if anyone else with a BT
>> account is having issues with receiving Emails? Basically I have had a
>> suspicion for some time that I haven't been receiving all the Emails I
>> should, so decided to investigate yesterday. The BTYahoo.com website is a
>> nightmare in its new guise to navigate, but I discovered after a while that
>> many of my Emails were landing in the Spam folder on there and not all
>> coming into my Inbox in Outlook as I have them set to do. Martin found over
>> 400 had gone into his Spam folder on their server yesterday. In the old
>> days, there used to be a SpamGuard filter you could turn on and off
>> yourselfon their website, but alas no more!
>>
>> I tackled BT about this today, and the lady I spoke with was prepared to go
>> in remotely to check my settings to see what she could sort out. The remote
>> assistance though requires you to run some software on a page BT direct you
>> to in this instance. Unfortunately, it wasn't possible to proceed because
>> JAWS would not work on the page where she needed to connect to my machine.
>>
>> I then decided to contact Technical Support at S and S given JAWS was
>> preventing me from going any further. Ash connected to my machine quite
>> easily using TeamViewer which does work with JAWS. He went onto the BT site
>> and changed a couple of Email settings so that anything that lands in the
>> Spam folder at BT is automatically forwarded to my Outlook client. For
>> whatever reason, these settings had been changed.
>>
>> I have read this week that BT have had Email problems, which prompted me to
>> investigate where some of my mail was going, and am wondering if anyone else
>> has had issues? If so, what steps did you take to resolve them? If anyone
>> knows a better way of navigating their dreadful webmail client, I would be
>> pleased to know. I think I am sorted now, but it has been a very
>> frustrating time trying to get it fixed.
>>
>> Kind regards,
>>
>> Jackie Brown
>> Twitter: @thebrownsplace
>> Skype: Thejackmate
>>
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