hi,Bt really have been rubbish in their treatment of customers, i wrote to them twice last week about this issue and have not have a reply about either message. I'll try to get the bulk prefix removed and hope that it makes a difference.
Thanks, Husna-----Original Message----- From: Jackie Brown
Sent: Wednesday, August 06, 2014 10:29 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: A BT Email query Hi Husna I wish I could help you, but I don't use Windows Live Mail, so know nothing about how to navigate it. What I can tell you is that Ash at S and S went onto the BT site for me and changed the option from mark messages with the Bulk prefix to no prefix. You have to do this in the Spam tab, but JAWS isn't good at getting you there, which is why I asked him to help. The other thing I have done is use my Gmail account for Email list traffic, and keep my BT account running as well. This means I now have Gmail as the default account in Outlook, and BT as the secondary one. I periodically drop into both Gmail and BT websites to check for spam, but I haven't had cause to be concerned so far, (touching my head for wood). I am personally appalled at BT for the way it has treated customers and their Emails, the whole thing stinks! But I think I have it sorted now, so can only keep my fingers crossed that is it for the time being at least, you never know what BT might decide to do next. Sorry I can't be of further help Husna. Kind regards, Jackie Brown Emails: jackieannbrown62@xxxxxxxxx thebrownsplace@xxxxxxxxxxxxxx Twitter: @thebrownsplace Skype: Thejackmate -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Husna Begum Sent: 06 August 2014 08:06 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: A BT Email query Hi Jacky, do you know what changes he made to enable all emails to be permanently forwarded to windows live mail and not kept in the spam folder? and can you give me the steps. the bt email discussion would have been very helpful to me a while back but as you will guess all the emails were being kept back in the bt servers. the spam filters must have been working 48 hours a day and not just a little bit over time in my case as more than half my emails were being kept back. i had more than 4000 supposed spam messages when my sister finally downloaded them and she was getting annoyed as you couldn't move all of them in one go but had to do it 50 at a time, nevertheless she took a much shorter time than i would have specially since the webpage is so rubbish to navigate, you would have thought bt as one of the biggest companies with lots of blindies working for them would have been able to make their webpage usable by a blind person by now. i took so long to go to the bt website as i had previously turned off the spam filter option so that all the messages would be downloaded by window live mail and didn't realise bt had got new servers also i was busy with other stuff. why do they keep messages back if it's being forwarded to a pop email client which will have spam filters of its own? please some one give me the instructions to permanently turn off bt's unwanted and much despised spam filter. Thank you, Husna-----Original Message----- From: Jackie Brown
Sent: Friday, July 18, 2014 3:39 PM To: 'BCAB Discussion List' ; access-uk@xxxxxxxxxxxxx Subject: [access-uk] A BT Email query Apologies for cross-posting, but I am wondering if anyone else with a BT account is having issues with receiving Emails? Basically I have had a suspicion for some time that I haven't been receiving all the Emails I should, so decided to investigate yesterday. The BTYahoo.com website is a nightmare in its new guise to navigate, but I discovered after a while that many of my Emails were landing in the Spam folder on there and not all coming into my Inbox in Outlook as I have them set to do. Martin found over 400 had gone into his Spam folder on their server yesterday. In the old days, there used to be a SpamGuard filter you could turn on and off yourselfon their website, but alas no more! I tackled BT about this today, and the lady I spoke with was prepared to go in remotely to check my settings to see what she could sort out. The remote assistance though requires you to run some software on a page BT direct you to in this instance. Unfortunately, it wasn't possible to proceed because JAWS would not work on the page where she needed to connect to my machine. I then decided to contact Technical Support at S and S given JAWS was preventing me from going any further. Ash connected to my machine quite easily using TeamViewer which does work with JAWS. He went onto the BT site and changed a couple of Email settings so that anything that lands in the Spam folder at BT is automatically forwarded to my Outlook client. For whatever reason, these settings had been changed. I have read this week that BT have had Email problems, which prompted me to investigate where some of my mail was going, and am wondering if anyone else has had issues? If so, what steps did you take to resolve them? If anyone knows a better way of navigating their dreadful webmail client, I would be pleased to know. I think I am sorted now, but it has been a very frustrating time trying to get it fixed. Kind regards, Jackie Brown Twitter: @thebrownsplace Skype: Thejackmate ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2247 / Virus Database: 3955/7465 - Release Date: 08/02/14 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ----- No virus found in this message. Checked by AVG - www.avg.comVersion: 2012.0.2247 / Virus Database: 3955/7490 - Release Date: 08/06/14
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