[access-uk] A BT Email query
- From: "Jackie Brown" <thebrownsplace@xxxxxxxxxxxxxx>
- To: "'BCAB Discussion List'" <bcab@xxxxxxxxxxxxxxxxx>, <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 18 Jul 2014 15:39:15 +0100
Apologies for cross-posting, but I am wondering if anyone else with a BT
account is having issues with receiving Emails? Basically I have had a
suspicion for some time that I haven't been receiving all the Emails I
should, so decided to investigate yesterday. The BTYahoo.com website is a
nightmare in its new guise to navigate, but I discovered after a while that
many of my Emails were landing in the Spam folder on there and not all
coming into my Inbox in Outlook as I have them set to do. Martin found over
400 had gone into his Spam folder on their server yesterday. In the old
days, there used to be a SpamGuard filter you could turn on and off
yourselfon their website, but alas no more!
I tackled BT about this today, and the lady I spoke with was prepared to go
in remotely to check my settings to see what she could sort out. The remote
assistance though requires you to run some software on a page BT direct you
to in this instance. Unfortunately, it wasn't possible to proceed because
JAWS would not work on the page where she needed to connect to my machine.
I then decided to contact Technical Support at S and S given JAWS was
preventing me from going any further. Ash connected to my machine quite
easily using TeamViewer which does work with JAWS. He went onto the BT site
and changed a couple of Email settings so that anything that lands in the
Spam folder at BT is automatically forwarded to my Outlook client. For
whatever reason, these settings had been changed.
I have read this week that BT have had Email problems, which prompted me to
investigate where some of my mail was going, and am wondering if anyone else
has had issues? If so, what steps did you take to resolve them? If anyone
knows a better way of navigating their dreadful webmail client, I would be
pleased to know. I think I am sorted now, but it has been a very
frustrating time trying to get it fixed.
Kind regards,
Jackie Brown
Twitter: @thebrownsplace
Skype: Thejackmate
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