[access-uk] Re: A BT Email query
- From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 6 Aug 2014 10:29:06 +0100
Hi Husna
I wish I could help you, but I don't use Windows Live Mail, so know nothing
about how to navigate it.
What I can tell you is that Ash at S and S went onto the BT site for me and
changed the option from mark messages with the Bulk prefix to no prefix.
You have to do this in the Spam tab, but JAWS isn't good at getting you
there, which is why I asked him to help.
The other thing I have done is use my Gmail account for Email list traffic,
and keep my BT account running as well. This means I now have Gmail as the
default account in Outlook, and BT as the secondary one. I periodically
drop into both Gmail and BT websites to check for spam, but I haven't had
cause to be concerned so far, (touching my head for wood).
I am personally appalled at BT for the way it has treated customers and
their Emails, the whole thing stinks! But I think I have it sorted now, so
can only keep my fingers crossed that is it for the time being at least, you
never know what BT might decide to do next.
Sorry I can't be of further help Husna.
Kind regards,
Jackie Brown
Emails: jackieannbrown62@xxxxxxxxx
thebrownsplace@xxxxxxxxxxxxxx
Twitter: @thebrownsplace
Skype: Thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Husna Begum
Sent: 06 August 2014 08:06
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: A BT Email query
Hi Jacky,
do you know what changes he made to enable all emails to be permanently
forwarded to windows live mail and not kept in the spam folder? and can you
give me the steps.
the bt email discussion would have been very helpful to me a while back but
as you will guess all the emails were being kept back in the bt servers. the
spam filters must have been working 48 hours a day and not just a little bit
over time in my case as more than half my emails were being kept back. i had
more than 4000 supposed spam messages when my sister finally downloaded them
and she was getting annoyed as you couldn't move all of them in one go but
had to do it 50 at a time, nevertheless she took a much shorter time than i
would have specially since the webpage is so rubbish to navigate, you would
have thought bt as one of the biggest companies with lots of blindies
working for them would have been able to make their webpage usable by a
blind person by now. i took so long to go to the bt website as i had
previously turned off the spam filter option so that all the messages would
be downloaded by window live mail and didn't realise bt had got new servers
also i was busy with other stuff. why do they keep messages back if it's
being forwarded to a pop email client which will have spam filters of its
own? please some one give me the instructions to permanently turn off bt's
unwanted and much despised spam filter.
Thank you, Husna
-----Original Message-----
From: Jackie Brown
Sent: Friday, July 18, 2014 3:39 PM
To: 'BCAB Discussion List' ; access-uk@xxxxxxxxxxxxx
Subject: [access-uk] A BT Email query
Apologies for cross-posting, but I am wondering if anyone else with a BT
account is having issues with receiving Emails? Basically I have had a
suspicion for some time that I haven't been receiving all the Emails I
should, so decided to investigate yesterday. The BTYahoo.com website is a
nightmare in its new guise to navigate, but I discovered after a while that
many of my Emails were landing in the Spam folder on there and not all
coming into my Inbox in Outlook as I have them set to do. Martin found over
400 had gone into his Spam folder on their server yesterday. In the old
days, there used to be a SpamGuard filter you could turn on and off
yourselfon their website, but alas no more!
I tackled BT about this today, and the lady I spoke with was prepared to go
in remotely to check my settings to see what she could sort out. The remote
assistance though requires you to run some software on a page BT direct you
to in this instance. Unfortunately, it wasn't possible to proceed because
JAWS would not work on the page where she needed to connect to my machine.
I then decided to contact Technical Support at S and S given JAWS was
preventing me from going any further. Ash connected to my machine quite
easily using TeamViewer which does work with JAWS. He went onto the BT site
and changed a couple of Email settings so that anything that lands in the
Spam folder at BT is automatically forwarded to my Outlook client. For
whatever reason, these settings had been changed.
I have read this week that BT have had Email problems, which prompted me to
investigate where some of my mail was going, and am wondering if anyone else
has had issues? If so, what steps did you take to resolve them? If anyone
knows a better way of navigating their dreadful webmail client, I would be
pleased to know. I think I am sorted now, but it has been a very
frustrating time trying to get it fixed.
Kind regards,
Jackie Brown
Twitter: @thebrownsplace
Skype: Thejackmate
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