[triadtechtalk] Re: Kodak digital camera woes
- From: "Sandy O'Neill" <muruagogo@xxxxxxxxxxxxxx>
- To: <triadtechtalk@xxxxxxxxxxxxx>
- Date: Wed, 7 Jul 2004 18:10:56 +1000
This is the email I sent on Saturday (actually, at the end of the kodak
emails)..... Here is a bit of my latest advice from kodak :
Hello Sandy,
Thank you for writing to Kodak Technical Support and Product Information.
We understand your dilemma on this matter. I'll try to discuss your concern
again with my technical adviser. My apologies for the inconvenience.
Please wait for my updates.
Should you have other concerns about Kodak Digital Products and Applied
Imaging, feel free to email us again.
Thank you for your support.
Regards,
Darren
Kodak Technical Support
----- Original Message -----
From: "Sandy O'Neill" <muruagogo@xxxxxxxxxxxxxx>
Sent: Monday, July 05, 2004 3:49 PM
Subject: Re: V5835397
Hi Darren
Yes I do have Drive Image 7 on my computer but I have had that for much
longer than I have had kodak EasyShare. I do not have the other two
programmes you mention. I would be more than a little annoyed if I
uninstalled Drive Image and then could not install it properly again. If
you say this only "might" work, I'd be reluctant. Why would EasyShare
work with Drive Image for the past 2 years and then all of a sudden
decide not to?
For your information, on the weekend, I uninstalled EasyShare and
installed a trial version of ACDSee. My pictures transfer perfectly.
However, I would prefer the kodak software.
Knowing that the pictures transfer satisfactorily with another
programme, does this make any difference to your tech adviser's thoughts
on rectifying the problem?
Thanks
Sandy
----- Original Message -----
From: KODAK Technical Support
To: muruagogo@xxxxxxxxxxxxxx
Sent: Monday, July 05, 2004 4:16 PM
Subject: V5835397
Hello Sandy,
Thank you for writing to Kodak Technical Support and Product
Information.
When getting an image transfer error where the camera is showing as a
drive in My Computer but is not accessible and gets error messages when
trying to access this drive, KODAK EASYSHARE Software may be conflicting
with another manufacturer's program. The programs which are known to
conflict are PowerQuest Drive Image 7, PowerQuest v2i Protector, and
Partition Magic. If one of these programs is installed on the system,
the camera will not mount properly. We would like to verify the said
programs are installed on the system.
* PowerQuest Drive Image 7
* PowerQuest v2i Protector
* Partition Magic
Note: PowerQuest was recently purchased by Symantec. The program names
may have change to Symantec Drive Image 7 or Symantec v2i Protector.
Before uninstalling these programs, make sure they are able to be
re-installed and a copy is accessible, either on CD or downloadable.
1. Verify the programs are installed on the system by opening the
Control Panel, then open Add/Remove Programs.
2. Locate, select, and remove the following programs.
* PowerQuest Drive Image 7
* PowerQuest v2i Protector
* Partition Magic
3. Once these programs are removed, close all windows and restart the
computer.
4. When the computer is back up and the EasyShare icon appears by the
clock in the System Tray, connect the camera and attempt the transfer.
5. Once the connection and transfer are confirmed to be working
properly, the PowerQuest/Symantec and Partition Magic programs can be
re-installed.
Note: Uninstalling the PowerQuest or Symantec programs and then
re-installing them after EasyShare is working may or may not work.
Additional Note: If working within the Windows XP operating system,
changing to the Windows XP drivers is a workaround for this conflict.
However the Sharing and Favorites features between the camera and
software will be lost when using the Windows XP drivers with EasyShare
software.
Should you have other concerns about Kodak Digital Products and
Applied Imaging, feel free to email us again.
Darren
Kodak Technical Support
----- Original Message -----
From: Sandy O'Neill
To: triadtechtalk@xxxxxxxxxxxxx
Sent: Sunday, July 04, 2004 8:56 AM
Subject: [triadtechtalk] Re: Kodak digital camera woes
Hello again
Just three things to say for now in answer to your questions and instructions.
Firstly, I do use Norton Anti Virus and always have. It has always done the job
for me and I am happy with it. The Norton Utilities was something I had when I
used 98 or ME and was not necessary with XP. So, I dont really want to delete
every single entry for Norton or Symantec or else I'll find myself in bother
(again, they said *s*).
Secondly, no Chuck I have never used one of thse little keychainy thingys, so
thats not a problem.
Thirdly, I am pretty sure my system restore does not work. If I try to even
start it, it brings up an error message with "Run a dll as an App" and then
closes. However, that has never worried me because I do backup my whole kit and
kaboodle every night with Drive Image and have used it on a few occasions and
it works well.
So, they are my three points for today. I will do as Armando says to try and
get my kodak back again but not today, I am off out into the wild blue yonder
for a day of fun and frivolity *s*.
Thanks for everything.
Sandy :)
----- Original Message -----
From: ChasM49@xxxxxxx
To: triadtechtalk@xxxxxxxxxxxxx
Sent: Sunday, July 04, 2004 2:06 AM
Subject: [triadtechtalk] Re: Kodak digital camera woes
In a message dated 7/3/2004 10:43:21 AM Central Standard Time,
avbsantos@xxxxxxxxxxxx writes:
The camera should always be listed as a device
and not as a "drive", for it is not a jump drive, it is a camera, whence
your problems.
Sandy........ an off the wall question.... by chance... have you ever used
one of those new little keychain thngies that stores files?.... seems they get
installed automaticlly as a drive by xp when you do.... they are the usb
connected external drives......and....... xp sets the usb port to see them as
an external drives.... and since your camera uses the basiclly same type memory
device as they use...... just possibly may have decdied that is the way it has
to be.....I have one of the drives... and my son uses it at times on my
pc...... seems he installed drivers for it when he connected it up on my ....
in my case it set a file named sm1bg.(exe) ....without the quotes.... in my
windows system folder.... created a bit of havoc until I discovered that
oddball named file there ... deleted it and problems ended...... the drivers
for those devices are not needed by xp ... only for 98 and ME...... and if
installed in xp create problems........ just a rhought..... chuck... in ok
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