In a message dated 7/2/2004 11:20:50 AM Central Standard Time, avbsantos@xxxxxxxxxxxx writes: In my opinion, the error lies within Windows' USB controllers and a giant glitch in windows usb installations comes about many a time if you conect up the device before the drivers are installed... some devise instruct you to install drivers then connect others say connect and install drivers and then you find it doesnt work... most times I install drivers and then check to see if are installed and then connect the device and all is well..... also when comes to camreas and imaging devices a conflict comes about due to TWAIN drivers in conflict..... check your system information in the tools sections... look under forceed hardware or conflicts headings.. might help you some there chuck...in Ok....