[THIN] Re: Office 2003 applications hang
- From: Philip Walley <mythinlist@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 21 Dec 2005 10:31:51 -0600
an old one i dealt with was outlook not releasing at log off.
used this key to ensure that it termintated the process
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI]
"LogoffCheckSysModules"="mapisp32.exe,outlook.exe"
Jeff Pitsch wrote:
ARGH! Now other processes are hanging!!!!
Jeff Pitsch :(
On 12/21/05, *Philip Walley* <mythinlist@xxxxxxxxx
<mailto:mythinlist@xxxxxxxxx>> wrote:
damn jeff, you've been having rough luck the past couple weeks. try
changing up the voodoo dance or something......
Jeff Pitsch wrote:
> well we had an application hang already this morning. I've compared
> the MST with a straight install onto TS and the options look the
> same. Very very frustrating....
>
> On 12/20/05, *Jeff Pitsch* <jepitsch@xxxxxxxxx
<mailto:jepitsch@xxxxxxxxx>
> <mailto:jepitsch@xxxxxxxxx <mailto:jepitsch@xxxxxxxxx>>> wrote:
>
> Yea we've turned off the memory optimizations because of some
> issues. I'm hoping we survive the rest of the week without any
> problems. that will pretty much guarantee we will be
turning off
> cpu optmization across the farm at that point.
>
> Jeff Pitsch
>
>
> On 12/20/05, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
> <mailto: emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
>
> No cpu or memory optimizations enabled. When I asked
about it
> on the list, I got a few people who said it caused major
> problems, and others who said they have had good
luck. Seemed
> to be hit/miss. I have a few apps that could greatly
benefit
> from memory optimizations, but I'm leary to mess with
anything
> since I'm not in a CPU or memory deprived setup currently.
>
>
------------------------------------------------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
> <mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>> [mailto:
> thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx> <mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>>]
> *On Behalf Of *Jeff Pitsch
> *Sent:* Tuesday, December 20, 2005 2:55 PM
> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
<mailto: thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
> *Subject:* [THIN] Re: Office 2003 applications hang
>
>
> Evan, do you have cpu optimization enabled? I've
disabled it
> and so far no crashes. Considering that we had 6
crashes just
> this morning, I'm beginning to wonder....
>
> Jeff Pitsch
>
>
> On 12/20/05, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>
> <mailto:emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>>> wrote:
>
> I'm running 2003 SP1 with PS4 and Office 2003 SP2. I
> haven't really have any issues with Office, even when it
> was SP1. My users aren't using IE through Citrix,
so not
> much to speak of there. I know I've seen IE crash
when I
> tested it (as a domain admin) through ICA/RDP when I
went
> to yahoo.com <http://yahoo.com>
<http://yahoo.com/>. It doesn't crash if I
> do it logged into the console. I thought that was odd,
> but haven't looked into it yet since it's not necessary
> for my environment.
>
> My office install is straight via setup.exe, no custom
> MST. Any changes are done via GPO or registry edits.
>
> Clients are mostly 9.0 and a few 9.1, web or PNAgent. I
> have a variety of PS4 hotfixes, but not the hot fix
rollup
> (yet).
>
>
------------------------------------------------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
> <mailto:thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>> [mailto:
> thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
> <mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>] *On Behalf Of *Pardee
> Michael
> *Sent:* Tuesday, December 20, 2005 12:25 PM
> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
<mailto:thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
>
> *Subject:* [THIN] Re: Office 2003 applications hang
>
>
> So you are running SP1 and still seeing the crashes?
> That's not encouraging.
>
> On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
>
>> Yea didn't mention that did I. We are running
Win2k3 w/SP1.
>>
>> Jeff Pitsch
>>
>>
>> On 12/20/05, *Pardee Michael* <
pardeemp.list@xxxxxxxxx <mailto:pardeemp.list@xxxxxxxxx>
>> <mailto: pardeemp.list@xxxxxxxxx
<mailto:pardeemp.list@xxxxxxxxx>>> wrote:
>>
>> We see these hangs/crashes with Office2003, IE,
etc.
>> way too often in our environment. I have been
told
>> that Windows2003 SP1 is supposed to address this
>> issue, so we are currently testing it. Is anyone
>> else seeing this with SP1 already applied?
>>
>> On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
>>
>>> Typically what I do when installing Office 2003 is
>>> take the settings that Office chooses when
doing a
>>> TS install and then configure that in my
MST. that
>>> way I'm guaranteed the correct settings are in
>>> there. As I said, I don't know what this other
>>> person did.
>>>
>>> Jeff Pitsch
>>>
>>>
>>> On 12/20/05, *Philip Walley* <
mythinlist@xxxxxxxxx <mailto:mythinlist@xxxxxxxxx>
>>> <mailto:mythinlist@xxxxxxxxx
<mailto:mythinlist@xxxxxxxxx>>> wrote:
>>>
>>> that's some good stuff to know about guys.
thanks
>>>
>>> Jeff Pitsch wrote:
>>>
>>>> We did a custom install using an MST so that we
>>> could configure
>>>> Outlook settings, etc for the
>>> user. Unfortunatley I didn't create the
>>>> MST so I'll have take a look through it to see
>>> what's up.
>>>>
>>>> Thanks for the info.
>>>>
>>>> Jeff Pitsch
>>>>
>>>>
>>>> On 12/20/05, *Grant, Lachlan ISMC:EX* <
>>> Lachlan.Grant@xxxxxxxxx
<mailto:Lachlan.Grant@xxxxxxxxx>
>>> <mailto:Lachlan.Grant@xxxxxxxxx
<mailto:Lachlan.Grant@xxxxxxxxx>>
>>>> <mailto: Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>
>>> <mailto:Lachlan.Grant@xxxxxxxxx
<mailto:Lachlan.Grant@xxxxxxxxx>>>> wrote:
>>>>
>>>> I've had similar issues before with 2003 on
>>> TS. Did you do a
>>>> custom installation of Office 2003?
>>>> the office 2003 installer is aware of
>>> terminal services, so you
>>>> should use the default install options it
>>> presents, then add
>>>> anything in that you would like post-install.
>>>>
>>>> That was one the issues from memeory, we
>>> did a full install of
>>>> office and it would crash and hang randomly.
>>>>
>>>> lachlan.
>>>>
>>>> -----Original Message-----
>>>> *From:* thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
>>> <mailto:thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>
>>>> <mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
>>> <mailto:thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>>
>>>> [mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
>>> <mailto:thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>
>>>> <mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
>>> <mailto:thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>>] *On Behalf
>>> Of *Jeff Pitsch
>>>> *Sent:* December 20, 2005 8:11 AM
>>>> *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
>>> <mailto:thin@xxxxxxxxxxxxx
<mailto:thin@xxxxxxxxxxxxx>> <mailto:
>>> thin@xxxxxxxxxxxxx
<mailto:thin@xxxxxxxxxxxxx> <mailto:thin@xxxxxxxxxxxxx
<mailto:thin@xxxxxxxxxxxxx>>>
>>>> *Subject:* [THIN] Office 2003
>>> applications hang
>>>>
>>>> Office 2003 SP2. Citrix PS4 with
>>> memory optimizations turned
>>>> off and memory tuning turned
>>> on. Typically it's Outlook but
>>>> Word and Excel will just lock up
>>> randomly in a Citrix
>>>> sesssion. It doens't matter if it's a
>>> seamless session or
>>>> published desktop. sometimes we will
>>> get this error message
>>>> in the event logs:
>>>>
>>>>
>>>> Event Type: Error
>>>> Event Source: Application Hang
>>>> Event Category: (101)
>>>> Event ID: 1002
>>>> Date: 12/19/2005
>>>> Time: 3:46:10 PM
>>>> User: N/A
>>>> Computer: 351CITRIX01
>>>> Description:
>>>> Hanging application WINWORD.EXE ,
>>> version 11.0.6568.0, hang
>>>> module hungapp, version 0.0.0.0 <http://0.0.0.0>
>>> <http://0.0.0.0/> <http://0.0.0.0/
>>> < http://0.0.0.0/>>, hang
>>>
>>>> address 0x00000000.
>>>>
>>>> For more information, see Help and
>>> Support Center at
>>>>
>>> http://go.microsoft.com/fwlink/events.asp
>>> < http://go.microsoft.com/fwlink/events.asp>
>>>>
>>> <http://go.microsoft.com/fwlink/events.asp
>>> < http://go.microsoft.com/fwlink/events.asp>>.
>>>> Data:
>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>>>> 0010: 20 20 57 49 4e 57 4f 52 WINWOR
>>>> 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
>>>> 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
>>>> 0028: 30 20 69 6e 20 68 75 6e 0 in hun
>>>> 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
>>>> 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
>>>> 0040: 6f 66 66 73 65 74 20 30 offset 0
>>>> 0048: 30 30 30 30 30 30 30 0000000
>>>>
>>>> Other times we get nothing and the only
>>> thing to show that it
>>>> is locked is the processor spikes to
>>> either 25%, 50% or 75%
>>>> (never to 100 though). I have just
>>> turned off cpu tuning on
>>>> the server to see if it makes a
>>> difference. My feeling thoug
>>>> his that an application will lock up
>>> still but now take 100%
>>>> of the cpu. Has anyone seen this
>>> before and have a solution?
>>>>
>>>>
>>>>
>>>> Thanks all,
>>>>
>>>>
>>>>
>>>> Jeff Pitsch
>>>>
>>>>
>>>
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>>
>>
>>
>>
>
>
>
>
>
>
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