[THIN] Re: Office 2003 applications hang
- From: Jeff Pitsch <jepitsch@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 21 Dec 2005 11:03:04 -0500
ARGH! Now other processes are hanging!!!!
Jeff Pitsch :(
On 12/21/05, Philip Walley <mythinlist@xxxxxxxxx> wrote:
>
> damn jeff, you've been having rough luck the past couple weeks. try
> changing up the voodoo dance or something......
>
> Jeff Pitsch wrote:
>
> > well we had an application hang already this morning. I've compared
> > the MST with a straight install onto TS and the options look the
> > same. Very very frustrating....
> >
> > On 12/20/05, *Jeff Pitsch* <jepitsch@xxxxxxxxx
> > <mailto:jepitsch@xxxxxxxxx>> wrote:
> >
> > Yea we've turned off the memory optimizations because of some
> > issues. I'm hoping we survive the rest of the week without any
> > problems. that will pretty much guarantee we will be turning off
> > cpu optmization across the farm at that point.
> >
> > Jeff Pitsch
> >
> >
> > On 12/20/05, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>> wrote:
> >
> > No cpu or memory optimizations enabled. When I asked about it
> > on the list, I got a few people who said it caused major
> > problems, and others who said they have had good luck. Seemed
> > to be hit/miss. I have a few apps that could greatly benefit
> > from memory optimizations, but I'm leary to mess with anything
> > since I'm not in a CPU or memory deprived setup currently.
> >
> >
> ------------------------------------------------------------------------
> > *From:* thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx> [mailto:
> > thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>]
> > *On Behalf Of *Jeff Pitsch
> > *Sent:* Tuesday, December 20, 2005 2:55 PM
> > *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> > *Subject:* [THIN] Re: Office 2003 applications hang
> >
> >
> > Evan, do you have cpu optimization enabled? I've disabled it
> > and so far no crashes. Considering that we had 6 crashes just
> > this morning, I'm beginning to wonder....
> >
> > Jeff Pitsch
> >
> >
> > On 12/20/05, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx
> > <mailto:emann@xxxxxxxxxxxxxxxxxxxxx>> wrote:
> >
> > I'm running 2003 SP1 with PS4 and Office 2003 SP2. I
> > haven't really have any issues with Office, even when it
> > was SP1. My users aren't using IE through Citrix, so not
> > much to speak of there. I know I've seen IE crash when I
> > tested it (as a domain admin) through ICA/RDP when I went
> > to yahoo.com <http://yahoo.com/>. It doesn't crash if I
> > do it logged into the console. I thought that was odd,
> > but haven't looked into it yet since it's not necessary
> > for my environment.
> >
> > My office install is straight via setup.exe, no custom
> > MST. Any changes are done via GPO or registry edits.
> >
> > Clients are mostly 9.0 and a few 9.1, web or PNAgent. I
> > have a variety of PS4 hotfixes, but not the hot fix rollup
> > (yet).
> >
> >
> ------------------------------------------------------------------------
> > *From:* thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx> [mailto:
> > thin-bounce@xxxxxxxxxxxxx
> > <mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Pardee
> > Michael
> > *Sent:* Tuesday, December 20, 2005 12:25 PM
> > *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
> >
> > *Subject:* [THIN] Re: Office 2003 applications hang
> >
> >
> > So you are running SP1 and still seeing the crashes?
> > That's not encouraging.
> >
> > On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
> >
> >> Yea didn't mention that did I. We are running Win2k3 w/SP1.
> >>
> >> Jeff Pitsch
> >>
> >>
> >> On 12/20/05, *Pardee Michael* < pardeemp.list@xxxxxxxxx
> >> <mailto:pardeemp.list@xxxxxxxxx>> wrote:
> >>
> >> We see these hangs/crashes with Office2003, IE, etc.
> >> way too often in our environment. I have been told
> >> that Windows2003 SP1 is supposed to address this
> >> issue, so we are currently testing it. Is anyone
> >> else seeing this with SP1 already applied?
> >>
> >> On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
> >>
> >>> Typically what I do when installing Office 2003 is
> >>> take the settings that Office chooses when doing a
> >>> TS install and then configure that in my MST. that
> >>> way I'm guaranteed the correct settings are in
> >>> there. As I said, I don't know what this other
> >>> person did.
> >>>
> >>> Jeff Pitsch
> >>>
> >>>
> >>> On 12/20/05, *Philip Walley* < mythinlist@xxxxxxxxx
> >>> <mailto:mythinlist@xxxxxxxxx>> wrote:
> >>>
> >>> that's some good stuff to know about guys. thanks
> >>>
> >>> Jeff Pitsch wrote:
> >>>
> >>>> We did a custom install using an MST so that we
> >>> could configure
> >>>> Outlook settings, etc for the
> >>> user. Unfortunatley I didn't create the
> >>>> MST so I'll have take a look through it to see
> >>> what's up.
> >>>>
> >>>> Thanks for the info.
> >>>>
> >>>> Jeff Pitsch
> >>>>
> >>>>
> >>>> On 12/20/05, *Grant, Lachlan ISMC:EX* <
> >>> Lachlan.Grant@xxxxxxxxx
> >>> <mailto:Lachlan.Grant@xxxxxxxxx>
> >>>> <mailto: Lachlan.Grant@xxxxxxxxx
> >>> <mailto:Lachlan.Grant@xxxxxxxxx>>> wrote:
> >>>>
> >>>> I've had similar issues before with 2003 on
> >>> TS. Did you do a
> >>>> custom installation of Office 2003?
> >>>> the office 2003 installer is aware of
> >>> terminal services, so you
> >>>> should use the default install options it
> >>> presents, then add
> >>>> anything in that you would like post-install.
> >>>>
> >>>> That was one the issues from memeory, we
> >>> did a full install of
> >>>> office and it would crash and hang randomly.
> >>>>
> >>>> lachlan.
> >>>>
> >>>> -----Original Message-----
> >>>> *From:* thin-bounce@xxxxxxxxxxxxx
> >>> <mailto:thin-bounce@xxxxxxxxxxxxx>
> >>>> <mailto: thin-bounce@xxxxxxxxxxxxx
> >>> <mailto:thin-bounce@xxxxxxxxxxxxx>>
> >>>> [mailto: thin-bounce@xxxxxxxxxxxxx
> >>> <mailto:thin-bounce@xxxxxxxxxxxxx>
> >>>> <mailto: thin-bounce@xxxxxxxxxxxxx
> >>> <mailto:thin-bounce@xxxxxxxxxxxxx>>] *On Behalf
> >>> Of *Jeff Pitsch
> >>>> *Sent:* December 20, 2005 8:11 AM
> >>>> *To:* thin@xxxxxxxxxxxxx
> >>> <mailto:thin@xxxxxxxxxxxxx> <mailto:
> >>> thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
> >>>> *Subject:* [THIN] Office 2003
> >>> applications hang
> >>>>
> >>>> Office 2003 SP2. Citrix PS4 with
> >>> memory optimizations turned
> >>>> off and memory tuning turned
> >>> on. Typically it's Outlook but
> >>>> Word and Excel will just lock up
> >>> randomly in a Citrix
> >>>> sesssion. It doens't matter if it's a
> >>> seamless session or
> >>>> published desktop. sometimes we will
> >>> get this error message
> >>>> in the event logs:
> >>>>
> >>>>
> >>>> Event Type: Error
> >>>> Event Source: Application Hang
> >>>> Event Category: (101)
> >>>> Event ID: 1002
> >>>> Date: 12/19/2005
> >>>> Time: 3:46:10 PM
> >>>> User: N/A
> >>>> Computer: 351CITRIX01
> >>>> Description:
> >>>> Hanging application WINWORD.EXE ,
> >>> version 11.0.6568.0, hang
> >>>> module hungapp, version 0.0.0.0
> >>> <http://0.0.0.0/> <http://0.0.0.0/
> >>> <http://0.0.0.0/>>, hang
> >>>
> >>>> address 0x00000000.
> >>>>
> >>>> For more information, see Help and
> >>> Support Center at
> >>>>
> >>> http://go.microsoft.com/fwlink/events.asp
> >>> <http://go.microsoft.com/fwlink/events.asp>
> >>>>
> >>> <http://go.microsoft.com/fwlink/events.asp
> >>> <http://go.microsoft.com/fwlink/events.asp>>.
> >>>> Data:
> >>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> >>>> 0010: 20 20 57 49 4e 57 4f 52 WINWOR
> >>>> 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
> >>>> 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
> >>>> 0028: 30 20 69 6e 20 68 75 6e 0 in hun
> >>>> 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
> >>>> 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
> >>>> 0040: 6f 66 66 73 65 74 20 30 offset 0
> >>>> 0048: 30 30 30 30 30 30 30 0000000
> >>>>
> >>>> Other times we get nothing and the only
> >>> thing to show that it
> >>>> is locked is the processor spikes to
> >>> either 25%, 50% or 75%
> >>>> (never to 100 though). I have just
> >>> turned off cpu tuning on
> >>>> the server to see if it makes a
> >>> difference. My feeling thoug
> >>>> his that an application will lock up
> >>> still but now take 100%
> >>>> of the cpu. Has anyone seen this
> >>> before and have a solution?
> >>>>
> >>>>
> >>>>
> >>>> Thanks all,
> >>>>
> >>>>
> >>>>
> >>>> Jeff Pitsch
> >>>>
> >>>>
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> >>>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
> >
> >
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