[THIN] Re: Office 2003 applications hang

  • From: Philip Walley <mythinlist@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Tue, 20 Dec 2005 11:00:28 -0600

that's some good stuff to know about guys. thanks

Jeff Pitsch wrote:

We did a custom install using an MST so that we could configure Outlook settings, etc for the user. Unfortunatley I didn't create the MST so I'll have take a look through it to see what's up.
Thanks for the info.
Jeff Pitsch


On 12/20/05, *Grant, Lachlan ISMC:EX* <Lachlan.Grant@xxxxxxxxx <mailto:Lachlan.Grant@xxxxxxxxx>> wrote:

I've had similar issues before with 2003 on TS. Did you do a
custom installation of Office 2003?
the office 2003 installer is aware of terminal services, so you
should use the default install options it presents, then add
anything in that you would like post-install.
That was one the issues from memeory, we did a full install of
office and it would crash and hang randomly.
lachlan.


        -----Original Message-----
        *From:* thin-bounce@xxxxxxxxxxxxx
        <mailto:thin-bounce@xxxxxxxxxxxxx>
        [mailto:thin-bounce@xxxxxxxxxxxxx
        <mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Jeff Pitsch
        *Sent:* December 20, 2005 8:11 AM
        *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
        *Subject:* [THIN] Office 2003 applications hang

Office 2003 SP2. Citrix PS4 with memory optimizations turned
off and memory tuning turned on. Typically it's Outlook but
Word and Excel will just lock up randomly in a Citrix
sesssion. It doens't matter if it's a seamless session or
published desktop. sometimes we will get this error message
in the event logs:


        Event Type: Error
        Event Source: Application Hang
        Event Category: (101)
        Event ID: 1002
        Date:  12/19/2005
        Time:  3:46:10 PM
        User:  N/A
        Computer: 351CITRIX01
        Description:
        Hanging application WINWORD.EXE , version 11.0.6568.0, hang
        module hungapp, version 0.0.0.0 <http://0.0.0.0/>, hang
        address 0x00000000.

        For more information, see Help and Support Center at
        http://go.microsoft.com/fwlink/events.asp
        <http://go.microsoft.com/fwlink/events.asp>.
        Data:
        0000: 41 70 70 6c 69 63 61 74   Applicat
        0008: 69 6f 6e 20 48 61 6e 67   ion Hang
        0010: 20 20 57 49 4e 57 4f 52     WINWOR
        0018: 44 2e 45 58 45 20 31 31   D.EXE 11
        0020: 2e 30 2e 36 35 36 38 2e   .0.6568.
        0028: 30 20 69 6e 20 68 75 6e   0 in hun
        0030: 67 61 70 70 20 30 2e 30   gapp 0.0
        0038: 2e 30 2e 30 20 61 74 20   .0.0 at
        0040: 6f 66 66 73 65 74 20 30   offset 0
        0048: 30 30 30 30 30 30 30      0000000

        Other times we get nothing and the only thing to show that it
        is locked is the processor spikes to either 25%, 50% or 75%
        (never to 100 though).  I have just turned off cpu tuning on
        the server to see if it makes a difference.  My feeling thoug
        his that an application will lock up still but now take 100%
        of the cpu.  Has anyone seen this before and have a solution?



        Thanks all,



        Jeff Pitsch


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