[THIN] Re: Office 2003 applications hang

  • From: "Evan Mann" <emann@xxxxxxxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 20 Dec 2005 12:32:04 -0500

I'm running 2003 SP1 with PS4 and Office 2003 SP2.  I haven't really
have any issues with Office, even when it was SP1.  My users aren't
using IE through Citrix, so not much to speak of there.  I know I've
seen IE crash when I tested it (as a domain admin) through ICA/RDP when
I went to yahoo.com.  It doesn't crash if I do it logged into the
console.  I thought that was odd, but haven't looked into it yet since
it's not necessary for my environment.  
 
My office install is straight via setup.exe, no custom MST.  Any changes
are done via GPO or registry edits.
 
Clients are mostly 9.0 and a few 9.1, web or PNAgent.  I have a variety
of PS4 hotfixes, but not the hot fix rollup (yet).

________________________________

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Pardee Michael
Sent: Tuesday, December 20, 2005 12:25 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 2003 applications hang


So you are running SP1 and still seeing the crashes?  That's not
encouraging. 

On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:


        Yea didn't mention that did I. We are running Win2k3 w/SP1.
         
        Jeff Pitsch
        
         
        On 12/20/05, Pardee Michael <pardeemp.list@xxxxxxxxx> wrote: 

                We see these hangs/crashes with Office2003, IE, etc. way
too often in our environment.  I have been told that Windows2003 SP1 is
supposed to address this issue, so we are currently testing it.  Is
anyone else seeing this with SP1 already applied? 
                

                On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:


                        Typically what I do when installing Office 2003
is take the settings that Office chooses when doing a TS install and
then configure that in my MST.  that way I'm guaranteed the correct
settings are in there.  As I said, I don't know what this other person
did. 
                         
                        Jeff Pitsch
                        
                         
                        On 12/20/05, Philip Walley <mythinlist@xxxxxxxxx
> wrote: 

                                that's some good stuff to know about
guys. thanks
                                
                                Jeff Pitsch wrote:
                                
                                > We did a custom install using an MST
so that we could configure 
                                > Outlook settings, etc for the user.
Unfortunatley I didn't create the
                                > MST so I'll have take a look through
it to see what's up.
                                >
                                > Thanks for the info.
                                >
                                > Jeff Pitsch
                                >
                                >
                                > On 12/20/05, *Grant, Lachlan ISMC:EX*
<Lachlan.Grant@xxxxxxxxx
                                > <mailto: Lachlan.Grant@xxxxxxxxx
<mailto:Lachlan.Grant@xxxxxxxxx> >> wrote: 
                                >
                                >     I've had similar issues before
with 2003 on TS. Did you do a
                                >     custom installation of Office
2003?
                                >     the office 2003 installer is aware
of terminal services, so you 
                                >     should use the default install
options it presents, then add 
                                >     anything in that you would like
post-install.
                                >
                                >     That was one the issues from
memeory, we did a full install of
                                >     office and it would crash and hang
randomly. 
                                >
                                >     lachlan. 
                                >
                                >         -----Original Message-----
                                >         *From:*
thin-bounce@xxxxxxxxxxxxx 
                                >
<mailto:thin-bounce@xxxxxxxxxxxxx >
                                >         [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> 
                                >
<mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Jeff Pitsch 
                                >         *Sent:* December 20, 2005 8:11
AM
                                >         *To:* thin@xxxxxxxxxxxxx
<mailto: thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx> >
                                >         *Subject:* [THIN] Office 2003
applications hang 
                                >
                                >         Office 2003 SP2.  Citrix PS4
with memory optimizations turned
                                >         off and memory tuning turned
on.  Typically it's Outlook but 
                                >         Word and Excel will just lock
up randomly in a Citrix 
                                >         sesssion.  It doens't matter
if it's a seamless session or
                                >         published desktop.  sometimes
we will get this error message 
                                >         in the event logs:
                                >
                                >
                                >         Event Type: Error 
                                >         Event Source: Application Hang
                                >         Event Category: (101)
                                >         Event ID: 1002
                                >         Date:  12/19/2005 
                                >         Time:  3:46:10 PM
                                >         User:  N/A
                                >         Computer: 351CITRIX01 
                                >         Description:
                                >         Hanging application
WINWORD.EXE , version 11.0.6568.0, hang
                                >         module hungapp, version
0.0.0.0 <http://0.0.0.0/>  <http://0.0.0.0/ >, hang
                                >         address 0x00000000.
                                >
                                >         For more information, see Help
and Support Center at
                                >
http://go.microsoft.com/fwlink/events.asp 
                                >
<http://go.microsoft.com/fwlink/events.asp >.
                                >         Data:
                                >         0000: 41 70 70 6c 69 63 61 74
Applicat
                                >         0008: 69 6f 6e 20 48 61 6e 67
ion Hang 
                                >         0010: 20 20 57 49 4e 57 4f 52
WINWOR
                                >         0018: 44 2e 45 58 45 20 31 31
D.EXE 11
                                >         0020: 2e 30 2e 36 35 36 38 2e
.0.6568.
                                >         0028: 30 20 69 6e 20 68 75 6e
0 in hun 
                                >         0030: 67 61 70 70 20 30 2e 30
gapp 0.0
                                >         0038: 2e 30 2e 30 20 61 74 20
.0.0 at 
                                >         0040: 6f 66 66 73 65 74 20 30
offset 0
                                >         0048: 30 30 30 30 30 30 30
0000000 
                                >
                                >         Other times we get nothing and
the only thing to show that it
                                >         is locked is the processor
spikes to either 25%, 50% or 75% 
                                >         (never to 100 though).  I have
just turned off cpu tuning on 
                                >         the server to see if it makes
a difference.  My feeling thoug
                                >         his that an application will
lock up still but now take 100% 
                                >         of the cpu.  Has anyone seen
this before and have a solution? 
                                >
                                >
                                >
                                >         Thanks all,
                                >
                                >
                                >
                                >         Jeff Pitsch
                                >
                                >
        
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