[THIN] Re: Office 2003 applications hang
- From: Jeff Pitsch <jepitsch@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 20 Dec 2005 17:48:50 -0500
Yea we've turned off the memory optimizations because of some issues. I'm
hoping we survive the rest of the week without any problems. that will
pretty much guarantee we will be turning off cpu optmization across the farm
at that point.
Jeff Pitsch
On 12/20/05, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
>
> No cpu or memory optimizations enabled. When I asked about it on the list,
> I got a few people who said it caused major problems, and others who said
> they have had good luck. Seemed to be hit/miss. I have a few apps that
> could greatly benefit from memory optimizations, but I'm leary to mess with
> anything since I'm not in a CPU or memory deprived setup currently.
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jeff Pitsch
> *Sent:* Tuesday, December 20, 2005 2:55 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Office 2003 applications hang
>
>
> Evan, do you have cpu optimization enabled? I've disabled it and so far
> no crashes. Considering that we had 6 crashes just this morning, I'm
> beginning to wonder....
>
> Jeff Pitsch
>
>
> On 12/20/05, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
> >
> > I'm running 2003 SP1 with PS4 and Office 2003 SP2. I haven't really
> > have any issues with Office, even when it was SP1. My users aren't using IE
> > through Citrix, so not much to speak of there. I know I've seen IE crash
> > when I tested it (as a domain admin) through ICA/RDP when I went to
> > yahoo.com. It doesn't crash if I do it logged into the console. I
> > thought that was odd, but haven't looked into it yet since it's not
> > necessary for my environment.
> >
> > My office install is straight via setup.exe, no custom MST. Any changes
> > are done via GPO or registry edits.
> >
> > Clients are mostly 9.0 and a few 9.1, web or PNAgent. I have a variety
> > of PS4 hotfixes, but not the hot fix rollup (yet).
> >
> > ------------------------------
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] *On
> > Behalf Of *Pardee Michael
> > *Sent:* Tuesday, December 20, 2005 12:25 PM
> > *To:* thin@xxxxxxxxxxxxx
> > *Subject:* [THIN] Re: Office 2003 applications hang
> >
> >
> > So you are running SP1 and still seeing the crashes? That's not
> > encouraging.
> >
> > On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:
> >
> > Yea didn't mention that did I. We are running Win2k3 w/SP1.
> >
> > Jeff Pitsch
> >
> >
> > On 12/20/05, Pardee Michael <pardeemp.list@xxxxxxxxx > wrote:
> >
> > > We see these hangs/crashes with Office2003, IE, etc. way too often in
> > > our environment. I have been told that Windows2003 SP1 is supposed to
> > > address this issue, so we are currently testing it. Is anyone else seeing
> > > this with SP1 already applied?
> > >
> > > On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:
> > >
> > > Typically what I do when installing Office 2003 is take the settings
> > > that Office chooses when doing a TS install and then configure that in my
> > > MST. that way I'm guaranteed the correct settings are in there. As I
> > > said,
> > > I don't know what this other person did.
> > >
> > > Jeff Pitsch
> > >
> > >
> > > On 12/20/05, Philip Walley <mythinlist@xxxxxxxxx > wrote:
> > >
> > > > that's some good stuff to know about guys. thanks
> > > >
> > > > Jeff Pitsch wrote:
> > > >
> > > > > We did a custom install using an MST so that we could configure
> > > > > Outlook settings, etc for the user. Unfortunatley I didn't create
> > > > the
> > > > > MST so I'll have take a look through it to see what's up.
> > > > >
> > > > > Thanks for the info.
> > > > >
> > > > > Jeff Pitsch
> > > > >
> > > > >
> > > > > On 12/20/05, *Grant, Lachlan ISMC:EX* <Lachlan.Grant@xxxxxxxxx
> > > > > <mailto: Lachlan.Grant@xxxxxxxxx>> wrote:
> > > > >
> > > > > I've had similar issues before with 2003 on TS. Did you do a
> > > > > custom installation of Office 2003?
> > > > > the office 2003 installer is aware of terminal services, so
> > > > you
> > > > > should use the default install options it presents, then add
> > > > > anything in that you would like post-install.
> > > > >
> > > > > That was one the issues from memeory, we did a full install of
> > > > > office and it would crash and hang randomly.
> > > > >
> > > > > lachlan.
> > > > >
> > > > > -----Original Message-----
> > > > > *From:* thin-bounce@xxxxxxxxxxxxx
> > > > > <mailto:thin-bounce@xxxxxxxxxxxxx >
> > > > > [mailto: thin-bounce@xxxxxxxxxxxxx
> > > > > <mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Jeff
> > > > Pitsch
> > > > > *Sent:* December 20, 2005 8:11 AM
> > > > > *To:* thin@xxxxxxxxxxxxx <mailto: thin@xxxxxxxxxxxxx>
> > > > > *Subject:* [THIN] Office 2003 applications hang
> > > > >
> > > > > Office 2003 SP2. Citrix PS4 with memory optimizations
> > > > turned
> > > > > off and memory tuning turned on. Typically it's Outlook
> > > > but
> > > > > Word and Excel will just lock up randomly in a Citrix
> > > > > sesssion. It doens't matter if it's a seamless session or
> > > > > published desktop. sometimes we will get this error
> > > > message
> > > > > in the event logs:
> > > > >
> > > > >
> > > > > Event Type: Error
> > > > > Event Source: Application Hang
> > > > > Event Category: (101)
> > > > > Event ID: 1002
> > > > > Date: 12/19/2005
> > > > > Time: 3:46:10 PM
> > > > > User: N/A
> > > > > Computer: 351CITRIX01
> > > > > Description:
> > > > > Hanging application WINWORD.EXE , version 11.0.6568.0,
> > > > hang
> > > > > module hungapp, version 0.0.0.0 <http://0.0.0.0/ >, hang
> > > > > address 0x00000000.
> > > > >
> > > > > For more information, see Help and Support Center at
> > > > > http://go.microsoft.com/fwlink/events.asp
> > > > > <http://go.microsoft.com/fwlink/events.asp >.
> > > > > Data:
> > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > > > > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> > > > > 0010: 20 20 57 49 4e 57 4f 52 WINWOR
> > > > > 0018: 44 2e 45 58 45 20 31 31 D.EXE 11
> > > > > 0020: 2e 30 2e 36 35 36 38 2e .0.6568.
> > > > > 0028: 30 20 69 6e 20 68 75 6e 0 in hun
> > > > > 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
> > > > > 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
> > > > > 0040: 6f 66 66 73 65 74 20 30 offset 0
> > > > > 0048: 30 30 30 30 30 30 30 0000000
> > > > >
> > > > > Other times we get nothing and the only thing to show that
> > > > it
> > > > > is locked is the processor spikes to either 25%, 50% or
> > > > 75%
> > > > > (never to 100 though). I have just turned off cpu tuning
> > > > on
> > > > > the server to see if it makes a difference. My feeling
> > > > thoug
> > > > > his that an application will lock up still but now take
> > > > 100%
> > > > > of the cpu. Has anyone seen this before and have a
> > > > solution?
> > > > >
> > > > >
> > > > >
> > > > > Thanks all,
> > > > >
> > > > >
> > > > >
> > > > > Jeff Pitsch
> > > > >
> > > > >
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> > >
> > >
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> >
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