[THIN] Re: Office 2003 applications hang
- From: "Michael Pardee" <pardeemp.list@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 15 Mar 2006 15:35:11 -0500
checking our version right now. UPHClean is installed everywhere here.
On 3/15/06, Jeff Pitsch <jepitsch@xxxxxxxxx> wrote:
>
> I don't remember what version it was.
>
> Jeff
>
> On 3/15/06, Jeremy Saunders <jeremy.saunders@xxxxxxxxxxx> wrote:
> >
> > Interesting. I can't believe that no one has come across that before. So
> > what version of UPHClean were they using?
> >
> > Cheers,
> > Jeremy.
> >
> >
> >
> >
> >
> >
> > "Jeff Pitsch"
> > <jepitsch@xxxxxxx
> > om> To
> >
> > Sent by: thin@xxxxxxxxxxxxx
> > thin-bounce@freel
> > cc
> > ists.org
> >
> > Subject
> > [THIN] Re: Office 2003
> > applications
> > 16/03/2006 04:18 hang
> > AM
> >
> >
> > Please respond to
> > thin
> >
> >
> >
> >
> >
> >
> > Ok, in the final analysis from Microsoft, the problem was the simple
> > fact
> > that the customer was using an older version of UPHCLEAN. UPHCLEAN was
> > deleting some registry entries too early and Office was trying to write
> > to
> > them after they were removed sending the process into a nasty little
> > loop.
> >
> > Jeff
> >
> >
> > On 3/14/06, Michael Pardee < pardeemp.list@xxxxxxxxx> wrote:
> > Jeff, just following up on this one. Did disabling the error Reporting
> > Service eventually fix the issue?
> >
> >
> > On 1/25/06, Jeff Pitsch < jepitsch@xxxxxxxxx > wrote:
> > No. It's other applictions as well as Outlook and it affects
> > applications that don't necessarily access the network.
> >
> > Jeff
> >
> >
> > On 1/25/06, Ruben Spruijt < Ruben.Spruijt@xxxxxxxxxxxx > wrote:
> > Hi Jeff,
> >
> >
> >
> >
> >
> > It's not this issue ..? (below)
> >
> >
> >
> >
> >
> > Ruben
> >
> >
> >
> >
> >
> > > > If you have any Servers with HP NC7781 NIC's installed (Hp DL
> > > 380's, DL 360's and others), you may experience excessive
> > > retransmits, Outlook hangs, file copy performance issues, cluster
> > > failovers, etc.
> > > >
> > > > Cause:
> > > > The driver defaults to "Offload TCP transmit Checksum"
> > and "Offload
> > > Ip Transmit
> > > > Checksum". This is a performance enhancement designed to relieve
> > > the TCP and IP
> > > > components of the IP checksum calculation overhead and assign
> > that
> > > duty to the NIC.
> > > > Normally this is a preferred method of operation. The HP NC7781
> > > NICS periodically
> > > > miscalculate the TCP checksum. This causes connection timeouts
> > > periodically and
> > > > more importantly, Outlook hangs between 10 and 20 seconds. With
> > the
> > > latest firmware
> > > > and drivers installed, the issue is still prevalent. The box
> > that
> > > receives a
> > > > response with an incorrectly calculated checksum simply throws
> > the
> > > malformed
> > > > response away, never delivering the data to the application.
> > > > Resolution:
> > > > In the Netcard driver configuration dialog box, disable Offload
> > > checksum
> > > > calculations. This will allow the TCP and IP components to
> > > calculate their own
> > > > checksums.This change does not require a reboot or involve a
> > > service interruption, normal
> > > >
> > > > change control procedures should of course, always be followed!
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > --
> >
> > Michael Pardee
> > www.blindsquirrel.org
> >
> >
> > ************************************************
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>
>
--
Michael Pardee
www.blindsquirrel.org
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