[THIN] Re: Office 2003 applications hang

  • From: Philip Walley <mythinlist@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Wed, 21 Dec 2005 08:04:45 -0600

damn jeff, you've been having rough luck the past couple weeks. try changing up the voodoo dance or something......

Jeff Pitsch wrote:

well we had an application hang already this morning. I've compared the MST with a straight install onto TS and the options look the same. Very very frustrating....

On 12/20/05, *Jeff Pitsch* <jepitsch@xxxxxxxxx <mailto:jepitsch@xxxxxxxxx>> wrote:

Yea we've turned off the memory optimizations because of some
issues. I'm hoping we survive the rest of the week without any
problems. that will pretty much guarantee we will be turning off
cpu optmization across the farm at that point.
Jeff Pitsch

On 12/20/05, *Evan Mann* <emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>> wrote:

        No cpu or memory optimizations enabled. When I asked about it
        on the list, I got a few people who said it caused major
        problems, and others who said they have had good luck.  Seemed
        to be hit/miss.  I have a few apps that could greatly benefit
        from memory optimizations, but I'm leary to mess with anything
        since I'm not in a CPU or memory deprived setup currently.

        ------------------------------------------------------------------------
        *From:* thin-bounce@xxxxxxxxxxxxx
        <mailto:thin-bounce@xxxxxxxxxxxxx> [mailto:
        thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx>]
        *On Behalf Of *Jeff Pitsch
        *Sent:* Tuesday, December 20, 2005 2:55 PM
        *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>
        *Subject:* [THIN] Re: Office 2003 applications hang

Evan, do you have cpu optimization enabled? I've disabled it
and so far no crashes. Considering that we had 6 crashes just
this morning, I'm beginning to wonder....
Jeff Pitsch

On 12/20/05, *Evan Mann* < emann@xxxxxxxxxxxxxxxxxxxxx
<mailto:emann@xxxxxxxxxxxxxxxxxxxxx>> wrote:

I'm running 2003 SP1 with PS4 and Office 2003 SP2. I
haven't really have any issues with Office, even when it
was SP1. My users aren't using IE through Citrix, so not
much to speak of there. I know I've seen IE crash when I
tested it (as a domain admin) through ICA/RDP when I went
to yahoo.com <http://yahoo.com/>. It doesn't crash if I
do it logged into the console. I thought that was odd,
but haven't looked into it yet since it's not necessary
for my environment. My office install is straight via setup.exe, no custom
MST. Any changes are done via GPO or registry edits.
Clients are mostly 9.0 and a few 9.1, web or PNAgent. I
have a variety of PS4 hotfixes, but not the hot fix rollup
(yet).

            
------------------------------------------------------------------------
            *From:* thin-bounce@xxxxxxxxxxxxx
            <mailto:thin-bounce@xxxxxxxxxxxxx> [mailto:
            thin-bounce@xxxxxxxxxxxxx
            <mailto:thin-bounce@xxxxxxxxxxxxx>] *On Behalf Of *Pardee
            Michael
            *Sent:* Tuesday, December 20, 2005 12:25 PM
            *To:* thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>

            *Subject:* [THIN] Re: Office 2003 applications hang

So you are running SP1 and still seeing the crashes? That's not encouraging.

            On Dec 20, 2005, at 12:21 PM, Jeff Pitsch wrote:

Yea didn't mention that did I. We are running Win2k3 w/SP1.
Jeff Pitsch

On 12/20/05, *Pardee Michael* < pardeemp.list@xxxxxxxxx
<mailto:pardeemp.list@xxxxxxxxx>> wrote:

                We see these hangs/crashes with Office2003, IE, etc.
                way too often in our environment.  I have been told
                that Windows2003 SP1 is supposed to address this
                issue, so we are currently testing it.  Is anyone
                else seeing this with SP1 already applied?

                On Dec 20, 2005, at 12:04 PM, Jeff Pitsch wrote:

Typically what I do when installing Office 2003 is
take the settings that Office chooses when doing a
TS install and then configure that in my MST. that
way I'm guaranteed the correct settings are in
there. As I said, I don't know what this other
person did.
Jeff Pitsch

On 12/20/05, *Philip Walley* < mythinlist@xxxxxxxxx
<mailto:mythinlist@xxxxxxxxx>> wrote:

                    that's some good stuff to know about guys. thanks

                    Jeff Pitsch wrote:

We did a custom install using an MST so that we
could configure
Outlook settings, etc for the
user. Unfortunatley I didn't create the
MST so I'll have take a look through it to see
what's up. 

Thanks for the info.

Jeff Pitsch


On 12/20/05, *Grant, Lachlan ISMC:EX* < 
                    Lachlan.Grant@xxxxxxxxx
                    <mailto:Lachlan.Grant@xxxxxxxxx>
<mailto: Lachlan.Grant@xxxxxxxxx
<mailto:Lachlan.Grant@xxxxxxxxx>>> wrote:

I've had similar issues before with 2003 on
TS. Did you do a 
    custom installation of Office 2003?
    the office 2003 installer is aware of
terminal services, so you
should use the default install options it
presents, then add 
    anything in that you would like post-install.

That was one the issues from memeory, we
did a full install of 
    office and it would crash and hang randomly.

    lachlan.

        -----Original Message-----
        *From:* thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
<mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>>
[mailto: thin-bounce@xxxxxxxxxxxxx
<mailto:thin-bounce@xxxxxxxxxxxxx>
<mailto: thin-bounce@xxxxxxxxxxxxx 
                    <mailto:thin-bounce@xxxxxxxxxxxxx>>] *On Behalf
                    Of *Jeff Pitsch

        *Sent:* December 20, 2005 8:11 AM
        *To:* thin@xxxxxxxxxxxxx

                    <mailto:thin@xxxxxxxxxxxxx> <mailto:
                    thin@xxxxxxxxxxxxx <mailto:thin@xxxxxxxxxxxxx>>
*Subject:* [THIN] Office 2003
applications hang

Office 2003 SP2. Citrix PS4 with
memory optimizations turned
off and memory tuning turned
on. Typically it's Outlook but
Word and Excel will just lock up
randomly in a Citrix
sesssion. It doens't matter if it's a
seamless session or
published desktop. sometimes we will
get this error message 
        in the event logs:


        Event Type: Error
        Event Source: Application Hang
        Event Category: (101)
        Event ID: 1002
        Date:  12/19/2005
        Time:  3:46:10 PM
        User:  N/A
        Computer: 351CITRIX01
        Description:
        Hanging application WINWORD.EXE ,
version 11.0.6568.0, hang
module hungapp, version 0.0.0.0 
                    <http://0.0.0.0/> <http://0.0.0.0/
                    <http://0.0.0.0/>>, hang

        address 0x00000000.

For more information, see Help and
Support Center at 
                    http://go.microsoft.com/fwlink/events.asp
                    <http://go.microsoft.com/fwlink/events.asp>

                    <http://go.microsoft.com/fwlink/events.asp
                    <http://go.microsoft.com/fwlink/events.asp>>.

        Data:
        0000: 41 70 70 6c 69 63 61 74   Applicat
        0008: 69 6f 6e 20 48 61 6e 67   ion Hang
        0010: 20 20 57 49 4e 57 4f 52     WINWOR
        0018: 44 2e 45 58 45 20 31 31   D.EXE 11
        0020: 2e 30 2e 36 35 36 38 2e   .0.6568.
        0028: 30 20 69 6e 20 68 75 6e   0 in hun
        0030: 67 61 70 70 20 30 2e 30   gapp 0.0
        0038: 2e 30 2e 30 20 61 74 20   .0.0 at
        0040: 6f 66 66 73 65 74 20 30   offset 0
        0048: 30 30 30 30 30 30 30      0000000

Other times we get nothing and the only
thing to show that it
is locked is the processor spikes to
either 25%, 50% or 75%
(never to 100 though). I have just
turned off cpu tuning on
the server to see if it makes a
difference. My feeling thoug
his that an application will lock up
still but now take 100%
of the cpu. Has anyone seen this
before and have a solution? 



        Thanks all,



        Jeff Pitsch


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