[access-uk] Re: Broadband
- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 19 Jun 2008 11:35:34 +0100
Actually you can't always use it again if you switch providers. With Sky, for
example, their details are locked to their modem. So if I ever change
providers, I can't use their modem.
I believe some ISPs are doing things this way to make it easy for people to
turn on and go and, of course, to prevent you using their gear when you switch.
Jackie Cairns
Braille Support Adviser
Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Telephone: 0845 6347979
or
Telephone: 01604 798070
Fax: 01604 798090
Web: www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dave Taylor
Sent: 19 June 2008 11:23
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband
Hi, well, you'll need that equipment whoever you go with for the first time,
but in the main you can then reuse it if you switch providers. Always woth
checking out the websites to get a feel for how they work anyway.
Cheers
Dave
--------------------------------------------------
From: <christopherhallsworth71@xxxxxxxxxxxxxx>
Sent: Thursday, June 19, 2008 11:19 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Broadband
Hi dave, many thanks for this. The problem with that is that as we don't have
any equipment for broadband access, it would cost us too much initially so far
as i can tell. I know they would send you the equipment for free if we stay
with them for 12 months or more, but it's the case of whether we like them or
not, i don't know.
--
this email has been sent via my phone
- original message -
Subject: [access-uk] Re: Broadband
From: "Dave Taylor" <dave@xxxxxxxxxxxxxx>
Date: 19/06/2008 8:55 am
hi, sounds like both BT and AOL try to make you install extra software. I would
not go for either personally for that reason.
Plusnet doesn't make you install any software. Everything can be managed on the
internet and is very accessible, the help line is a landline number, but the
online help is good, and they are very good at sorting problems out if they do
occur. I've only ever had line related problems and they were pretty firm with
the engineers about getting it sorted, and now it's fantastic. My particular
modem does need resetting from time to time but that is done by unplugging the
power from the back of it then plugging it back in again, or again, you can do
it through internet explorer. As the modem has an http interface, you get all
your line readings, speed, technical data etc to be able to trouble shoot any
problems.
I get 15 gig of downloads, which is loads, for £15 a month. The website is
www.plus.net
Cheers
Dave
--------------------------------------------------
From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
Sent: Wednesday, June 18, 2008 9:49 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Broadband
Brilliant! Thanks so much for the help. Please guys, keep them coming. Many
thanks.
----- Original Message -----
From: "Saqib" <saqib500@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Wed, 18 Jun 2008 21:39:41 +0100
Subject: [access-uk] Re: Broadband
> Hi Chris. I'm on BT Broadband unlimited downloads package and I have a
> wireless Hub. I joined in December and have not had a single problem.
> I
have
> had sighted help to install the software which is not really necessary
> to have because I've uninstalled the extras. If you have a Broadband
> related problem it is free for you to ring up and have a customer rep
> to help you with your query. They will also use remote access to solve
> your issues as a final resort. I've only had to reset my hub once in
> the last 6 months which was only last week/. The BT team talked me
> through a trouble shooting exercise and my problem with not being able
> to connect to the internet was solved instantly. They were even
> prepared to send a technician out to examine the line without charging
> me for the call out. There are cheaper providers out there than BT but
> I don't think the level of customer service would be as good. This
> definitely matters when you are helpless to solve
the
> problem yourself.
> ----- Original Message -----
> From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, June 18, 2008 9:17 PM
> Subject: [access-uk] Broadband
>
>
> >
> > Hi all, we're thinking of moving to broadband very soon, and we have
> > two providers in mind, AOL and BT. I'd like some urgent comments and
> > feedback please on these providers, whether they're good or bad,
> > what service you've had off them, how good they were if you've
> > experienced problems, things like that. All comments and feedback
> > will be very welcoming indeed, and I thank you very much in advance
> > for them. This is part of some research I'm doing for my father as
> > he's absolutely clueless on broadband, particularly with regards to
> > what providers tell you online. If you can, please send all comments
> > and feedback before Friday, and I'll forward them all to my father.
> > Thanks again, and take care.
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