[access-uk] Re: Broadband
- From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 19 Jun 2008 11:21:16 +0100
I find Plusnet to be very transparent in their operation, and they actually
want and have a good reputation, scoring well in the usual ISP ratings.
Their Tech support is UK based, and not a premium number either! I was
originallly hard wired through their own router, but have since gone
wireless with Netgeer, and had no problems with set up, and no disconnection
issues. Hell, if I wasn't with them already, after all these good reviews,
I'd sign up <smile> -
Andy
----- Original Message -----
From: "Dave Taylor" <dave@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, June 19, 2008 10:47 AM
Subject: [access-uk] Re: Broadband
| Plusnet, like many other ISP's have had their share of problems yes. As
Tris
| says, they did provide their service through LLU for a while, and by all
| accounts found it to be an absolute disaster, so they went back to BT. A
| couple of years ago there were email problems, but that has been very
stable
| for a very long time now. In fact, I can't remember the last time I had an
| outage of any of their services now, and they actually display information
| on their site about how long services have been running properly for. They
| also provide additional broadband firewall, anti-virous and anti-malware
| protection. None of it requires any software, and all of it can be
switched
| on and off any time you like, and where appropriate there are training
| options and different levels of protection. For a novice it works straight
| out of the box with everything set to sensible options, but the features
are
| there for you in a way we can use if you want them. I hope there are other
| ISP's like that, but I don't personally know of any.
|
| Cheers
| Dave
|
|
| --------------------------------------------------
| From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
| Sent: Thursday, June 19, 2008 10:39 AM
| To: <access-uk@xxxxxxxxxxxxx>
| Subject: [access-uk] Re: Broadband
|
| My views on ISPs that require you to install software to use their service
| are similar to Dave's. I have also had Plusnet and since they do not
| require specific software there is no problem runinng a mixed network of
PCs
| and Macs as I do and all it takes to get on the internet from PC/Mac out
of
| the box is to connect it to the router, that is it! I have not had any
| problems at home. If you have a router or plan to buy your own then there
| should be no problem there. From time to time the router looses the
| connection but that is not totally unusual and sometimes it is just the
| router gone into one.
|
| Since they introduced the broadband your way the package is quite
realistic,
| option 2 is a good middle of the road £14.99 with quite reasonable 15GB
| monthly cap. Option 1 for just under a tenner a month (1GB monthly cap)
| would be fine if someone was a light surfer and a bit of email.
|
| Some of the teething problems experienced by Plusnet users were down to
| local difficulties of local loop unbundling and some of the 8MB
connections.
| They should be all gone now.
|
| Regards.
|
| Tristram Llewellyn
| Technical Support
| Sight and Sound Technology
| Welton House North Wing, Summerhouse Road, Moulton Park, NN3 6WD
|
| Web : www.sightandsound.co.uk
|
|
| Email: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
| Support: Support@xxxxxxxxxxxxxxxxxxx
| General: info@xxxxxxxxxxxxxxxxxxx
|
| Phone:
| Support line: 0845 634 7979
| 01604 798 000
|
| Sight and Sound Technology Limited is a company registered in England and
| Wales, with company number 1408275.
| Sight and Sound Technology Limited is a trading subsidiary of 2nd Phoenix
| Limited.
|
| Registered Address -
| Blenheim House,
| York Road,
| Pocklington,
| York,
| YO42 1NS.
| VAT Number - GB 860 2121 66.
|
|
|
| -----Original Message-----
| From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
| Dave Taylor
| Sent: Thursday, June 19, 2008 9:56 AM
| To: access-uk@xxxxxxxxxxxxx
| Subject: [access-uk] Re: Broadband
|
| hi, sounds like both BT and AOL try to make you install extra software. I
| would not go for either personally for that reason.
|
| Plusnet doesn't make you install any software. Everything can be managed
on
| the internet and is very accessible, the help line is a landline number,
but
| the online help is good, and they are very good at sorting problems out if
| they do occur. I've only ever had line related problems and they were
pretty
| firm with the engineers about getting it sorted, and now it's fantastic.
My
| particular modem does need resetting from time to time but that is done by
| unplugging the power from the back of it then plugging it back in again,
or
| again, you can do it through internet explorer. As the modem has an http
| interface, you get all your line readings, speed, technical data etc to be
| able to trouble shoot any problems.
|
| I get 15 gig of downloads, which is loads, for £15 a month. The website is
| www.plus.net
|
| Cheers
| Dave
|
|
| --------------------------------------------------
| From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
| Sent: Wednesday, June 18, 2008 9:49 PM
| To: <access-uk@xxxxxxxxxxxxx>
| Subject: [access-uk] Re: Broadband
|
|
| Brilliant! Thanks so much for the help. Please guys, keep them coming.
Many
| thanks.
|
| ----- Original Message -----
| From: "Saqib" <saqib500@xxxxxxxxxxxxxx>
| To: <access-uk@xxxxxxxxxxxxx>
| Date: Wed, 18 Jun 2008 21:39:41 +0100
| Subject: [access-uk] Re: Broadband
|
| > Hi Chris. I'm on BT Broadband unlimited downloads package and I have a
| > wireless Hub. I joined in December and have not had a single problem. I
| have
| > had sighted help to install the software which is not really necessary
to
| > have because I've uninstalled the extras. If you have a Broadband
related
| > problem it is free for you to ring up and have a customer rep to help
you
| > with your query. They will also use remote access to solve your issues
as
| > a
| > final resort. I've only had to reset my hub once in the last 6 months
| > which
| > was only last week/. The BT team talked me through a trouble shooting
| > exercise and my problem with not being able to connect to the internet
was
| > solved instantly. They were even prepared to send a technician out to
| > examine the line without charging me for the call out. There are cheaper
| > providers out there than BT but I don't think the level of customer
| > service
| > would be as good. This definitely matters when you are helpless to solve
| the
| > problem yourself.
| > ----- Original Message -----
| > From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
| > To: <access-uk@xxxxxxxxxxxxx>
| > Sent: Wednesday, June 18, 2008 9:17 PM
| > Subject: [access-uk] Broadband
| >
| >
| > >
| > > Hi all, we're thinking of moving to broadband very soon, and we have
two
| > > providers in mind, AOL and BT. I'd like some urgent comments and
| > > feedback
| > > please on these providers, whether they're good or bad, what service
| > > you've
| > > had off them, how good they were if you've experienced problems,
things
| > > like that. All comments and feedback will be very welcoming indeed,
and
| > > I
| > > thank you very much in advance for them. This is part of some research
| > > I'm
| > > doing for my father as he's absolutely clueless on broadband,
| > > particularly
| > > with regards to what providers tell you online. If you can, please
send
| > > all
| > > comments and feedback before Friday, and I'll forward them all to my
| > > father. Thanks again, and take care.
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