[access-uk] Re: Broadband
- From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 19 Jun 2008 10:39:18 +0100
My views on ISPs that require you to install software to use their service are
similar to Dave's. I have also had Plusnet and since they do not require
specific software there is no problem runinng a mixed network of PCs and Macs
as I do and all it takes to get on the internet from PC/Mac out of the box is
to connect it to the router, that is it! I have not had any problems at home.
If you have a router or plan to buy your own then there should be no problem
there. From time to time the router looses the connection but that is not
totally unusual and sometimes it is just the router gone into one.
Since they introduced the broadband your way the package is quite realistic,
option 2 is a good middle of the road £14.99 with quite reasonable 15GB monthly
cap. Option 1 for just under a tenner a month (1GB monthly cap) would be fine
if someone was a light surfer and a bit of email.
Some of the teething problems experienced by Plusnet users were down to local
difficulties of local loop unbundling and some of the 8MB connections. They
should be all gone now.
Regards.
Tristram Llewellyn
Technical Support
Sight and Sound Technology
Welton House North Wing, Summerhouse Road, Moulton Park, NN3 6WD
Web : www.sightandsound.co.uk
Email: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Support: Support@xxxxxxxxxxxxxxxxxxx
General: info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
01604 798 000
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology Limited is a trading subsidiary of 2nd Phoenix
Limited.
Registered Address -
Blenheim House,
York Road,
Pocklington,
York,
YO42 1NS.
VAT Number - GB 860 2121 66.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dave Taylor
Sent: Thursday, June 19, 2008 9:56 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband
hi, sounds like both BT and AOL try to make you install extra software. I
would not go for either personally for that reason.
Plusnet doesn't make you install any software. Everything can be managed on
the internet and is very accessible, the help line is a landline number, but
the online help is good, and they are very good at sorting problems out if
they do occur. I've only ever had line related problems and they were pretty
firm with the engineers about getting it sorted, and now it's fantastic. My
particular modem does need resetting from time to time but that is done by
unplugging the power from the back of it then plugging it back in again, or
again, you can do it through internet explorer. As the modem has an http
interface, you get all your line readings, speed, technical data etc to be
able to trouble shoot any problems.
I get 15 gig of downloads, which is loads, for £15 a month. The website is
www.plus.net
Cheers
Dave
--------------------------------------------------
From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
Sent: Wednesday, June 18, 2008 9:49 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Broadband
Brilliant! Thanks so much for the help. Please guys, keep them coming. Many
thanks.
----- Original Message -----
From: "Saqib" <saqib500@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Wed, 18 Jun 2008 21:39:41 +0100
Subject: [access-uk] Re: Broadband
> Hi Chris. I'm on BT Broadband unlimited downloads package and I have a
> wireless Hub. I joined in December and have not had a single problem. I
have
> had sighted help to install the software which is not really necessary to
> have because I've uninstalled the extras. If you have a Broadband related
> problem it is free for you to ring up and have a customer rep to help you
> with your query. They will also use remote access to solve your issues as
> a
> final resort. I've only had to reset my hub once in the last 6 months
> which
> was only last week/. The BT team talked me through a trouble shooting
> exercise and my problem with not being able to connect to the internet was
> solved instantly. They were even prepared to send a technician out to
> examine the line without charging me for the call out. There are cheaper
> providers out there than BT but I don't think the level of customer
> service
> would be as good. This definitely matters when you are helpless to solve
the
> problem yourself.
> ----- Original Message -----
> From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, June 18, 2008 9:17 PM
> Subject: [access-uk] Broadband
>
>
> >
> > Hi all, we're thinking of moving to broadband very soon, and we have two
> > providers in mind, AOL and BT. I'd like some urgent comments and
> > feedback
> > please on these providers, whether they're good or bad, what service
> > you've
> > had off them, how good they were if you've experienced problems, things
> > like that. All comments and feedback will be very welcoming indeed, and
> > I
> > thank you very much in advance for them. This is part of some research
> > I'm
> > doing for my father as he's absolutely clueless on broadband,
> > particularly
> > with regards to what providers tell you online. If you can, please send
> > all
> > comments and feedback before Friday, and I'll forward them all to my
> > father. Thanks again, and take care.
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