Right, I can understand more in your environment. I guess my experience has been more like Gregs. ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jason Patten Sent: Thursday, September 27, 2007 9:49 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: printer aggravation well for us its a great thing because we don't have to worry about aliasing a few hundred types of printers. Our client base is entirely remote PC's stationed in hotel back offices or at various management company offices, It is extremely heterogeneous. Not having to worry about drivers and getting as close to plug-n-print as we can simplifies our support life immensely. On 9/27/07, Beckett, William (Bill) <WBECKETT@xxxxxxxxxxxxx> wrote: Along these same lines, what is the advantage of the universal driver or better question, enforcing universal for all printers? Obviously not having to install 100 drivers on your citrix box is the obvious answer but what if you only have a handful of drivers to worry about? Then you use universal if someone has say a home printer they need to connect fom the outside. ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jason Patten Sent: Thursday, September 27, 2007 9:27 AM To: thin Subject: [THIN] printer aggravation FOr the most part I love the new Universal printer, but even with that I am encountering various printers that do not print. Primarily I am having trouble with various Lexmark printers and the HP LaserJet 1022. Currently by citrix policy I enforce universal driver for all printers, but I am looking at creating an exemption policy for those users that are having trouble with printing and trying to setup a mapping for those paticular models that are giving me fits. ANy ideas on the best way to go about that or what drivers I should use? I know currently there are issues with the Lexmark X3550, Lexmark T520, and HP laserJet 1022 Of course I also have issues with various users running Mcaffee and its printer issues are always fun.