Hi Gary, On 22-May-04, Gary Colville wrote: > To be honest, I don't know. The few I send back go via the dealer I get= > them from as it's less hassle. I think your chances are better if you a= sk > for an advanced replacement, rather than the usual send-and-wait system= , > but that carries the risk of getting charged for the new drive if they > can't find fault with the old one. In this case, I think I'm going to bite the bullet on this occasion and b= uy another drive *then* try to get this one replaced. Looking on Maxtors sit= e again I spotted this: "Note: It is necessary to run the Powermax or SCSIMax diagnostic before contacting Technical Support on a drive that may be defective" Which I take to mean that you *have* to have a fault code before they'll = even consider replacing it. > Personally, I rarely return drives of 80Gb or less these days as it's > easier to pay =A340 or so for a new one than go through the process of > runing diags, generating an RMA, boxing the thing up, posting it, etc, > etc. Yeah, I see your point. IIRC this one was a replacement for a 40 Gig driv= e that died horribly so maybe I should take the hint and not buy Maxtor any more :) Suggestions for a 120GB PATA drive would be great please folks ! -- = Cheers, *Paul* Death to the fascist insects who suck the blood of the people!