Mary, When replying, please leave in the previous person's post (as I have done below) so that we all know what we're talking about. Maybe I'm just showing my age, but it's far too easy to lose our place when so many different conversations are going on at the same time. :O) You are running the same ZA as me, so I'm pretty sure I understand what's happening. I went to the site in question and allowed the entire page to load (not usually necessary, but I'm looking to eliminate possible problems). When I clicked that button, I watched the Status Bar at the bottom of my browser to see what was happening. If you don't see a Status Bar, go to View and then click on Status Bar to make it appear. After showing 4 different URLs, it eventually offered me a file to download. This file must be installed on the system in order for the online check to work (most likely because the online check does nothing more than run the file you just downloaded and then presents the results in the browser). In any case, I don't have a need for this service, so I stopped there (cancelling the download offer). The only reason I can see for you not being offered the download is because your default settings are different than mine. I find that peculiar since mine are set to more cautious than the ZA installation defaults. Can you recall ever increasing the security of ZA (under either the Firewall or Privacy tabs)? Peace, GMan "The only dumb questions are the ones that are never asked!" ----- Original Message ----- From: "Mary" <jajesgirl@xxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Tuesday, April 03, 2007 4:45 AM Subject: -=PCTechTalk=- Re: help > Paid version - 07 Zone Alarm Internet Security Suite -- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/