RE: Unusual JFW Crashing Problem
- From: "Donna Smith" <dsmith@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 15 Jul 2010 10:34:19 -0400
Thanks to all of you for your suggestions thus far. Alice, you are
absolutely right that this is the most frustrating thing I have
experienced with regard to access on my job.
I've passed along your suggestions to our IT department as they are in a
much better position to check or implement your recommendations. I'll
try to answer some of the questions.
* I am running the latest updates to JAWS 11.
* We have run repairs and reinstalled the software both from the
CD and from the web site and the issue persists.
* I had the same issue with JAWS 10. Previous to that I was
running JAWS 7 and didn't have the problem, but I'd hate to have to go
back that far to find a fix.
* That it may be memory related has been considered and I recently
got a new Dell with 4GB. While the crashing on my older Dell happens
several times within an 8 hour period, the new Dell can sometimes go for
several days without crashing, or it could crash within 2 hours of
start-up. Bottom line, it still crashes.
* The antivirus/firewall connection has also been explored, and
though it seems to have slowed up the frequency of the crashes, it
didn't stop them.
* I'm not sure I can answer fully the questions about what's
received from our network server and what's on my laptop, but here's
what I know:
1. JAWS is on my laptop and not the server.
2. I can access Microsoft Office either on or off the
server.
3. I have to be connected to the server to send and receive
e-mail via Outlook.
4. The speed is better when I'm not connected to the server
and I often use my personal NetBook to work on files which I then
transfer to my work laptop to save on the server.
5. The last crash of my new Dell occurred when I was not
connected to the network and during a public event for which I was the
lead facilitator and we were using my laptop to work on a document using
Word and displaying it on a screen. Very embarrassing!
I'm currently using a combination of my Old Dell and my personal NetBook
while the new Dell is with our IT folks until a solution can be found.
Joe mentioned that he had the same problem with JAWS and his network
server, but not with WindowEyes. While I don't like to think about
setting aside nearly 20 years of experience using JAWS to learn a new
screen reader, that may prove the best solution.
Thanks again, and please keep the ideas coming!
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx <mailto:dsmith@xxxxxxxxxxxxxxx>
www.projectaction.org
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Alice Dampman Humel
Sent: Thursday, July 15, 2010 6:52 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Unusual JFW Crashing Problem
Hi, Donna,
JAWS: Job Access with speech? What a horrible misnomer in your case!
I can only imagine how difficult this problem is making your job and how
incredibly frustrated you must be!
Could there be something corrupt in the copy of the JAWS software?
Maybe FS should send you a new copy, you could remove JAWS and all its
bits and pieces from your computer, then reinstall the new hopefully
uncorrupted copy?
I really don't know what I'm talking about here, and this is just a
shot in the dark. (All you tech-brilliant people stop laughing now, and
if everyone already thought of this long ago, sorry!)
For what it's worth, though, you really have my sympathy, and I hope
this gets cleared up soon!
Alice
alicedh@xxxxxxxxxxx
----- Original Message -----
From: Donna Smith <mailto:dsmith@xxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 1:04 PM
Subject: Unusual JFW Crashing Problem
Hi all.
I am currently using JFW11 with Windows XP-Pro and Microsoft
Office 2003. I have been experiencing a recurring problem since last
October and our IT department along with support from JFW tech support
have not been able to find a solution. I can't believe that no one else
has experienced this problem and so am joining this list to learn from
your collective expertise.
Here's the situation.
* I'm on a network server for work.
* When using Microsoft programs such as Outlook or Word,
the following things happen with JFW:
1. There is a lag in the responsiveness of speech to the
action I'm taking with key commands that grows more severe the longer I
use the program.
2. Once the lag gets really severe (e.g., I can type a
whole sentence before it decides to read it to me or I have to hit
control-home 4-5 times and wait before it actually starts reading from
the top of the document), I then get an error message telling me that
the JAWS application must close.
3. My only option at this time is to quickly save anything
I'm working on (not always an option, but I can do it if I act quickly
enough), then I click OK and have to reboot.
4. The JAWS application must close dialog box gives me the
option of debugging, but it doesn't actually allow me to click this
option. OK is my only active option.
5. Once I restart, it works fine for a little while and
then it starts all over again.
6. The frequency ranges from every couple of hours to
perhaps 5 or 6 hours before the crash occurs and it always repeats.
7. It doesn't happen while using web-based applications
such as our online database or several online forums we host.
Okay, too funny, but it just crashed while writing this message.
Here is more information about the crash message:
It says "JAWS application has encountered an exception break
point and must close." It gives some numbers that I can't follow and
then says "Click OK to close or Cancel to debug." However, as I
mentioned earlier, hitting OK is the only action it will actually allow.
This is the most frustrating problem I have ever encountered as
it significantly interferes with my work on a daily basis. I am
seriously considering changing to Window Eyes or even a Mac though Macs
aren't supported by our IT department and would not be directly
compatible with the rest of my office.
Please let me know if anyone else has experienced such a problem
and if there are any solutions out there that may work to fix this.
Thanks.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx <mailto:dsmith@xxxxxxxxxxxxxxx>
www.projectaction.org
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