Hi, I have never had this problem, but I have some suggestions. 1. try reparing jaws 2. try running jaws with default settings a. close jaws b. press windows+r to bring up the run dialogue c. type jaws11 /default and hit enter If the problem doesn't persist after doing this: a. go to start\programs\jaws 11.0\explore jaws\explore my settings b. press control+a c. press shift+delete and say yes to all to delete everything You will now have to reconfigure all of your personalised user settings for jaws. If none of the above works, try reinstalling jaws. Another thing: Is jaws installed locally on the computer you are using, or is it installed on the server? Also, if you don't have any luck with this mailing list, try subscribing to the Blind Geek Zone mailing list by sending an email to _blindgeekzone-subscribe@xxxxxxxxxxxxxxxx (mailto:blindgeekzone-subscribe@xxxxxxxxxxxxxxx) Mike