Re: Unusual JFW Crashing Problem
- From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 15 Jul 2010 09:12:52 -0700
Donna,
Have you given FS the specs on your video driver? Some Dell units have a driver
that JAWS doesn't like, and that may help to explain the transition from
pre-JAWS-10 to now. JAWS 10 introduced a new paradigm in the Video Chaining
management from VCM to the DCM, so I'm suspicious.
Have you escalated this in the Freedom Scientific organization? It should be,
by all rights.
Dave
----- Original Message -----
From: Donna Smith
To: jfw@xxxxxxxxxxxxx
Cc: blindgeekzone@xxxxxxxxxxxxxxx
Sent: Thursday, July 15, 2010 07:34
Subject: RE: Unusual JFW Crashing Problem
Thanks to all of you for your suggestions thus far. Alice, you are
absolutely right that this is the most frustrating thing I have experienced
with regard to access on my job.
I've passed along your suggestions to our IT department as they are in a much
better position to check or implement your recommendations. I'll try to answer
some of the questions.
a.. I am running the latest updates to JAWS 11.
b.. We have run repairs and reinstalled the software both from the CD and
from the web site and the issue persists.
c.. I had the same issue with JAWS 10. Previous to that I was running JAWS
7 and didn't have the problem, but I'd hate to have to go back that far to find
a fix.
d.. That it may be memory related has been considered and I recently got a
new Dell with 4GB. While the crashing on my older Dell happens several times
within an 8 hour period, the new Dell can sometimes go for several days without
crashing, or it could crash within 2 hours of start-up. Bottom line, it still
crashes.
e.. The antivirus/firewall connection has also been explored, and though it
seems to have slowed up the frequency of the crashes, it didn't stop them.
f.. I'm not sure I can answer fully the questions about what's received
from our network server and what's on my laptop, but here's what I know:
1.. JAWS is on my laptop and not the server.
2.. I can access Microsoft Office either on or off the server.
3.. I have to be connected to the server to send and receive e-mail via
Outlook.
4.. The speed is better when I'm not connected to the server and I often
use my personal NetBook to work on files which I then transfer to my work
laptop to save on the server.
5.. The last crash of my new Dell occurred when I was not connected to
the network and during a public event for which I was the lead facilitator and
we were using my laptop to work on a document using Word and displaying it on a
screen. Very embarrassing!
I'm currently using a combination of my Old Dell and my personal NetBook
while the new Dell is with our IT folks until a solution can be found.
Joe mentioned that he had the same problem with JAWS and his network server,
but not with WindowEyes. While I don't like to think about setting aside
nearly 20 years of experience using JAWS to learn a new screen reader, that may
prove the best solution.
Thanks again, and please keep the ideas coming!
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx
www.projectaction.org
------------------------------------------------------------------------------
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Alice Dampman Humel
Sent: Thursday, July 15, 2010 6:52 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Unusual JFW Crashing Problem
Hi, Donna,
JAWS: Job Access with speech? What a horrible misnomer in your case! I
can only imagine how difficult this problem is making your job and how
incredibly frustrated you must be!
Could there be something corrupt in the copy of the JAWS software? Maybe
FS should send you a new copy, you could remove JAWS and all its bits and
pieces from your computer, then reinstall the new hopefully uncorrupted copy?
I really don't know what I'm talking about here, and this is just a shot
in the dark. (All you tech-brilliant people stop laughing now, and if everyone
already thought of this long ago, sorry!)
For what it's worth, though, you really have my sympathy, and I hope this
gets cleared up soon!
Alice
alicedh@xxxxxxxxxxx
----- Original Message -----
From: Donna Smith
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 1:04 PM
Subject: Unusual JFW Crashing Problem
Hi all.
I am currently using JFW11 with Windows XP-Pro and Microsoft Office 2003.
I have been experiencing a recurring problem since last October and our IT
department along with support from JFW tech support have not been able to find
a solution. I can't believe that no one else has experienced this problem and
so am joining this list to learn from your collective expertise.
Here's the situation.
a.. I'm on a network server for work.
b.. When using Microsoft programs such as Outlook or Word, the following
things happen with JFW:
1.. There is a lag in the responsiveness of speech to the action I'm
taking with key commands that grows more severe the longer I use the program.
2.. Once the lag gets really severe (e.g., I can type a whole sentence
before it decides to read it to me or I have to hit control-home 4-5 times and
wait before it actually starts reading from the top of the document), I then
get an error message telling me that the JAWS application must close.
3.. My only option at this time is to quickly save anything I'm working
on (not always an option, but I can do it if I act quickly enough), then I
click OK and have to reboot.
4.. The JAWS application must close dialog box gives me the option of
debugging, but it doesn't actually allow me to click this option. OK is my
only active option.
5.. Once I restart, it works fine for a little while and then it starts
all over again.
6.. The frequency ranges from every couple of hours to perhaps 5 or 6
hours before the crash occurs and it always repeats.
7.. It doesn't happen while using web-based applications such as our
online database or several online forums we host.
Okay, too funny, but it just crashed while writing this message. Here is
more information about the crash message:
It says "JAWS application has encountered an exception break point and must
close." It gives some numbers that I can't follow and then says "Click OK to
close or Cancel to debug." However, as I mentioned earlier, hitting OK is the
only action it will actually allow.
This is the most frustrating problem I have ever encountered as it
significantly interferes with my work on a daily basis. I am seriously
considering changing to Window Eyes or even a Mac though Macs aren't supported
by our IT department and would not be directly compatible with the rest of my
office.
Please let me know if anyone else has experienced such a problem and if
there are any solutions out there that may work to fix this.
Thanks.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx
www.projectaction.org
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