RE: Unusual JFW Crashing Problem
- From: "Donna Smith" <dsmith@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 15 Jul 2010 12:32:16 -0400
Dave, I don't know the answer to your questions, but have sent it along
to IT. I know they spent a considerable amount of time talking with
JAWS tech support, but don't know how high it was escalated or if they
discussed in detail the video issue you mentioned.
Thanks, and now we can be sure to give this a try as well.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx
www.projectaction.org
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Dave Carlson
Sent: Thursday, July 15, 2010 12:13 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Unusual JFW Crashing Problem
Donna,
Have you given FS the specs on your video driver? Some Dell units have a
driver that JAWS doesn't like, and that may help to explain the
transition from pre-JAWS-10 to now. JAWS 10 introduced a new paradigm in
the Video Chaining management from VCM to the DCM, so I'm suspicious.
Have you escalated this in the Freedom Scientific organization? It
should be, by all rights.
Dave
----- Original Message -----
From: Donna Smith <mailto:dsmith@xxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Cc: blindgeekzone@xxxxxxxxxxxxxxx
Sent: Thursday, July 15, 2010 07:34
Subject: RE: Unusual JFW Crashing Problem
Thanks to all of you for your suggestions thus far. Alice, you
are absolutely right that this is the most frustrating thing I have
experienced with regard to access on my job.
I've passed along your suggestions to our IT department as they
are in a much better position to check or implement your
recommendations. I'll try to answer some of the questions.
* I am running the latest updates to JAWS 11.
* We have run repairs and reinstalled the software both
from the CD and from the web site and the issue persists.
* I had the same issue with JAWS 10. Previous to that I
was running JAWS 7 and didn't have the problem, but I'd hate to have to
go back that far to find a fix.
* That it may be memory related has been considered and I
recently got a new Dell with 4GB. While the crashing on my older Dell
happens several times within an 8 hour period, the new Dell can
sometimes go for several days without crashing, or it could crash within
2 hours of start-up. Bottom line, it still crashes.
* The antivirus/firewall connection has also been
explored, and though it seems to have slowed up the frequency of the
crashes, it didn't stop them.
* I'm not sure I can answer fully the questions about
what's received from our network server and what's on my laptop, but
here's what I know:
1. JAWS is on my laptop and not the server.
2. I can access Microsoft Office either on or off
the server.
3. I have to be connected to the server to send and
receive e-mail via Outlook.
4. The speed is better when I'm not connected to
the server and I often use my personal NetBook to work on files which I
then transfer to my work laptop to save on the server.
5. The last crash of my new Dell occurred when I
was not connected to the network and during a public event for which I
was the lead facilitator and we were using my laptop to work on a
document using Word and displaying it on a screen. Very embarrassing!
I'm currently using a combination of my Old Dell and my personal
NetBook while the new Dell is with our IT folks until a solution can be
found.
Joe mentioned that he had the same problem with JAWS and his
network server, but not with WindowEyes. While I don't like to think
about setting aside nearly 20 years of experience using JAWS to learn a
new screen reader, that may prove the best solution.
Thanks again, and please keep the ideas coming!
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx <mailto:dsmith@xxxxxxxxxxxxxxx>
www.projectaction.org
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
On Behalf Of Alice Dampman Humel
Sent: Thursday, July 15, 2010 6:52 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Unusual JFW Crashing Problem
Hi, Donna,
JAWS: Job Access with speech? What a horrible misnomer in
your case! I can only imagine how difficult this problem is making your
job and how incredibly frustrated you must be!
Could there be something corrupt in the copy of the JAWS
software? Maybe FS should send you a new copy, you could remove JAWS and
all its bits and pieces from your computer, then reinstall the new
hopefully uncorrupted copy?
I really don't know what I'm talking about here, and this is
just a shot in the dark. (All you tech-brilliant people stop laughing
now, and if everyone already thought of this long ago, sorry!)
For what it's worth, though, you really have my sympathy, and I
hope this gets cleared up soon!
Alice
alicedh@xxxxxxxxxxx
----- Original Message -----
From: Donna Smith <mailto:dsmith@xxxxxxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, July 14, 2010 1:04 PM
Subject: Unusual JFW Crashing Problem
Hi all.
I am currently using JFW11 with Windows XP-Pro and
Microsoft Office 2003. I have been experiencing a recurring problem
since last October and our IT department along with support from JFW
tech support have not been able to find a solution. I can't believe
that no one else has experienced this problem and so am joining this
list to learn from your collective expertise.
Here's the situation.
* I'm on a network server for work.
* When using Microsoft programs such as Outlook or
Word, the following things happen with JFW:
1. There is a lag in the responsiveness of speech
to the action I'm taking with key commands that grows more severe the
longer I use the program.
2. Once the lag gets really severe (e.g., I can
type a whole sentence before it decides to read it to me or I have to
hit control-home 4-5 times and wait before it actually starts reading
from the top of the document), I then get an error message telling me
that the JAWS application must close.
3. My only option at this time is to quickly save
anything I'm working on (not always an option, but I can do it if I act
quickly enough), then I click OK and have to reboot.
4. The JAWS application must close dialog box gives
me the option of debugging, but it doesn't actually allow me to click
this option. OK is my only active option.
5. Once I restart, it works fine for a little while
and then it starts all over again.
6. The frequency ranges from every couple of hours
to perhaps 5 or 6 hours before the crash occurs and it always repeats.
7. It doesn't happen while using web-based
applications such as our online database or several online forums we
host.
Okay, too funny, but it just crashed while writing this
message. Here is more information about the crash message:
It says "JAWS application has encountered an exception
break point and must close." It gives some numbers that I can't follow
and then says "Click OK to close or Cancel to debug." However, as I
mentioned earlier, hitting OK is the only action it will actually allow.
This is the most frustrating problem I have ever
encountered as it significantly interferes with my work on a daily
basis. I am seriously considering changing to Window Eyes or even a Mac
though Macs aren't supported by our IT department and would not be
directly compatible with the rest of my office.
Please let me know if anyone else has experienced such a
problem and if there are any solutions out there that may work to fix
this.
Thanks.
Donna
Donna Smith
Training Manager
Easter Seals Project ACTION
202-347-3066 or 800-659-6428
dsmith@xxxxxxxxxxxxxxx <mailto:dsmith@xxxxxxxxxxxxxxx>
www.projectaction.org
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