RE: Unusual JFW Crashing Problem

  • From: "Geoff Connor" <gjconnor@xxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 14 Jul 2010 11:43:58 -0600

You may have done this already. But if not, try doing a Jaws repair. My only
other guess is that Jaws and the network are not getting along.


-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Donna Smith
Sent: Wednesday, July 14, 2010 11:04 AM
To: jfw@xxxxxxxxxxxxx
Subject: Unusual JFW Crashing Problem

Hi all.


I am currently using JFW11 with Windows XP-Pro and Microsoft Office 2003.  I
have been experiencing a recurring problem since last October and our IT
department along with support from JFW tech support have not been able to
find a solution.  I can't believe that no one else has experienced this
problem and so am joining this list to learn from your collective expertise.


Here's the situation.


*       I'm on a network server for work.
*       When using Microsoft programs such as Outlook or Word, the following
things happen with JFW:

1.      There is a lag in the responsiveness of speech to the action I'm
taking with key commands that grows more severe the longer I use the
2.      Once the lag gets really severe (e.g., I can type a whole sentence
before it decides to read it to me or I have to hit control-home 4-5 times
and wait before it actually starts reading from the top of the document), I
then get an error message telling me that the JAWS application must close.
3.      My only option at this time is to quickly save anything I'm working
on (not always an option, but I can do it if I act quickly enough), then I
click OK and have to reboot.
4.      The JAWS application must close dialog box gives me the option of
debugging, but it doesn't actually allow me to click this option.  OK is my
only active option.
5.      Once I restart, it works fine for a little while and then it starts
all over again.
6.      The frequency ranges from every couple of hours to perhaps 5 or 6
hours before the crash occurs and it always repeats.
7.      It doesn't happen while using web-based applications such as our
online database or several online forums we host.


Okay, too funny, but it just crashed while writing this message.  Here is
more information about the crash message:


It says "JAWS application has encountered an exception break point and must
close."  It gives some numbers that I can't follow and then says "Click OK
to close or Cancel to debug."  However, as I mentioned earlier, hitting OK
is the only action it will actually allow.


This is the most frustrating problem I have ever encountered as it
significantly interferes with my work on a daily basis.  I am seriously
considering changing to Window Eyes or even a Mac though Macs aren't
supported by our IT department and would not be directly compatible with the
rest of my office.


Please let me know if anyone else has experienced such a problem and if
there are any solutions out there that may work to fix this.  







Donna Smith

Training Manager

Easter Seals Project ACTION

202-347-3066 or 800-659-6428

dsmith@xxxxxxxxxxxxxxx <mailto:dsmith@xxxxxxxxxxxxxxx>


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