[duxuser] Re: Responding to E-mails posted to user lists.
- From: <angel238@xxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Fri, 5 Mar 2004 15:32:44 -0500
I have 10.3, and there is a manual, I believe it is located in it's folder.
I have read it and it is quite helpful, though I don't make use of all it's
resources.
----- Original Message -----
From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
To: <duxuser@xxxxxxxxxxxxx>
Sent: Friday, March 05, 2004 2:40 PM
Subject: [duxuser] Re: Responding to E-mails posted to user lists.
> Please read the E-mail that I just posted in response to Steve
> Dresser, Which I hope will clarify the point that I was trying to get
> across about responding to this user list.
>
> Let me say one last thing, If anybody on the list has a question and
> they think that I may be able to answer it but, they don't want to
> post a message to the list, feel free to E-mail me directly at the
> E-mail address below:
>
> dadurber@xxxxxxxxxxxxx
>
> and I will do my best to help.
>
> Again, have a nice weekend.
>
> Sincerely:
>
> Dave Durber
>
> On Fri, 05 Mar 2004 13:41:01 -0500, you wrote:
>
> >There is a manual?
> >
> >I have found manuals for various equipment here in my office, and on
> >line, occasionally, but is there a manual for the Duxbury translator? I
> >have struggled through trial and error, and taken frustration breaks in
> >which I go back to my trusty MegaDots because it has such an excellent
> >help file. Duxbury, for all the good things it does, must do lots more
> >than I know about. I do just the basics, and end up resorting to
> >six-key entry most of the time. The help and descriptions I have found
> >really don't help all that much ... how do I style a document to get it
> >the way I want it, and where can I look to find the info?!
> >
> >Could we leave the list as a friendly, and helpful resource? While
> >friendly isn't necessary, I vote for it. I also think that even
> >remotely related questions could be addressed. I'm not sure why people
> >would rather post than look something up, but I suspect it is because
> >they either don't have a manual, or they have tried what the manual says
> >and it isn't doing what it is supposed to do. In other words, the user
> >needs help. And that is worth our time, in my humble opinion.
> >
> >Dave, if answering directly to people isn't acceptable, thanks for
> >pointing that out. I didn't write to you, but that is something I might
> >have done if you hadn't explained. (Not all of us are internet/email
> >savvy!) Is it ever acceptable to answer directly? Is directly
> >contacting someone from the list unacceptable? There must be some rules
> >here...I guess that's kind of like a manual!!
> >
> >Thanks for listening...
> >Sandy
> >
> >info@xxxxxxxxxxxxxxxxxxx wrote:
> >
> >>O.K. guys. Let's cool this down before it gets out of hand.
> >>
> >>Dave brought up quite a valid point that just perhaps, we should make
some effort to look at the manual for our embosser first.
> >>
> >>Speaking as one of the list moderators, a DBT user, DBT help file
author, embosser supplier, and a braille producer, I personally tend to
agree that we should first try and make an effort to find what we need in
the manual.
> >>
> >>However, we do not wish to see people completely stuck, so if it's a
last resort, please feel free to ask.
> >>
> >>Now having said all that, I have been saying for a long time that
embosser set up questions and problems are one of the major support issues
in my own company. These are being addressed as I write. In the Help
files, I am trying to provide links to
> >> manufacturers' web sites where accessible manuals may be downloaded.
There will also be address, telephone, fax and e-mail details of
manufacturers. If an embosser is no longer produced, then it is possible
that we may be able to locate a manual for
> >> you. (I have a few secret sources)
> >>
> >>Additionally, DBT 10.5 is beginning to address the issue of what I call
the, "Dog wagging the tail" so to speak. That is, DBT having more control
over the embosser, so you have less to worry about, and can change sizes of
paper and such like.
> >>
> >>So can I just ask you all to hold on a little longer - we're getting
there, and I know quite a few who will be burning the midnight oil this
weekend getting the new release ready for beta testing.
> >>
> >>George Bell.
> >>
> >>
> >>
> >>
> >>
> >>>-----Original Message-----
> >>>From: duxuser-bounce@xxxxxxxxxxxxx
> >>>[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Steve Dresser
> >>>Sent: 05 March 2004 16:26
> >>>To: duxuser@xxxxxxxxxxxxx
> >>>Subject: [duxuser] Re: Responding to E-mails posted to user lists.
> >>>
> >>>Dave,
> >>>
> >>>What would you have us do? Yesterday, you expressed
> >>>frustration about the number of questions not specifically
> >>>related to the operation of DBT. Today, you're upset about
> >>>getting private responses to a post having nothing to do with
> >>>Duxbury's operation. You can't have it both ways.
> >>>
> >>>Steve
> >>>
> >>>On Friday 3/5/04 10:24 Dave Durber wrote:
> >>>
> >>>
> >>>>Hello Everyone:
> >>>>
> >>>>Yesterday, I posted a message to the list, which you should have all
> >>>>received by now, stating my comments regarding questions that are
> >>>>posted to the list that are not strictly to do with
> >>>>
> >>>>
> >>>answering problems
> >>>
> >>>
> >>>>that users' to this list experience in the use of DBT.
> >>>>
> >>>>Since then, I have received responses to my E-mail which were sent
> >>>>directly to me at my personal E-mail address. In my
> >>>>
> >>>>
> >>>opinion, this is
> >>>
> >>>
> >>>>not on!
> >>>>
> >>>>These responses to my comments on the abovementioned
> >>>>
> >>>>
> >>>questions and my
> >>>
> >>>
> >>>>comments about the basic knowledge that someone must have if
> >>>>
> >>>>
> >>>they are
> >>>
> >>>
> >>>>to become a certified transcriber/proofreader, should not have been
> >>>>sent to me directly.
> >>>>
> >>>>If a user list such as this is to work in a meaningful way
> >>>>
> >>>>
> >>>and if it is
> >>>
> >>>
> >>>>to be fair to everybody that subscribes to it then, address all
> >>>>responses to any E-mails that are posted on this list in the
> >>>>appropriate manner. That is, by sending a reply E-mail to
> >>>>
> >>>>
> >>>the Dux User
> >>>
> >>>
> >>>>List E-mail address. That way everyone on the list can read
> >>>>
> >>>>
> >>>all of the
> >>>
> >>>
> >>>>comments and suggestions that are sent in reply to the
> >>>>
> >>>>
> >>>original E-mail.
> >>>
> >>>
> >>>>Also, it gives everyone on the list who has additional information a
> >>>>chance to add their own comments and suggestions to help solve a
> >>>>particular problem.
> >>>>
> >>>>Sincerely:
> >>>>
> >>>>Dave Durber
> >>>>
> >>>>
> >>>>* * *
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> >>>>
> >>>>
> >>>subscription
> >>>
> >>>
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> >>>>* is also located there.
> >>>>* Duxbury Systems' web site is http://www.duxburysystems.com
> >>>>* * *
> >>>>
> >>>>
> >>>* * *
> >>>* This message is via list duxuser at freelists.org.
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> >>>* Duxbury Systems' web site is http://www.duxburysystems.com
> >>>* * *
> >>>
> >>>
> >>>---
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> >>>
> >>>
> >>>
> >>>
> >>
> >>---
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> >>
> >>* * *
> >>* This message is via list duxuser at freelists.org.
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> >>* is also located there.
> >>* Duxbury Systems' web site is http://www.duxburysystems.com
> >>* * *
> >>
> >>
> >>
>
>
> * * *
> * This message is via list duxuser at freelists.org.
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> * Duxbury Systems' web site is http://www.duxburysystems.com
> * * *
* * *
* This message is via list duxuser at freelists.org.
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