[duxuser] Re: Responding to E-mails posted to user lists.
- From: Dave Durber <dadurber@xxxxxxxxxxxxx>
- To: duxuser@xxxxxxxxxxxxx
- Date: Fri, 05 Mar 2004 14:40:00 -0500
Please read the E-mail that I just posted in response to Steve
Dresser, Which I hope will clarify the point that I was trying to get
across about responding to this user list.
Let me say one last thing, If anybody on the list has a question and
they think that I may be able to answer it but, they don't want to
post a message to the list, feel free to E-mail me directly at the
E-mail address below:
dadurber@xxxxxxxxxxxxx
and I will do my best to help.
Again, have a nice weekend.
Sincerely:
Dave Durber
On Fri, 05 Mar 2004 13:41:01 -0500, you wrote:
>There is a manual?
>
>I have found manuals for various equipment here in my office, and on
>line, occasionally, but is there a manual for the Duxbury translator? I
>have struggled through trial and error, and taken frustration breaks in
>which I go back to my trusty MegaDots because it has such an excellent
>help file. Duxbury, for all the good things it does, must do lots more
>than I know about. I do just the basics, and end up resorting to
>six-key entry most of the time. The help and descriptions I have found
>really don't help all that much ... how do I style a document to get it
>the way I want it, and where can I look to find the info?!
>
>Could we leave the list as a friendly, and helpful resource? While
>friendly isn't necessary, I vote for it. I also think that even
>remotely related questions could be addressed. I'm not sure why people
>would rather post than look something up, but I suspect it is because
>they either don't have a manual, or they have tried what the manual says
>and it isn't doing what it is supposed to do. In other words, the user
>needs help. And that is worth our time, in my humble opinion.
>
>Dave, if answering directly to people isn't acceptable, thanks for
>pointing that out. I didn't write to you, but that is something I might
>have done if you hadn't explained. (Not all of us are internet/email
>savvy!) Is it ever acceptable to answer directly? Is directly
>contacting someone from the list unacceptable? There must be some rules
>here...I guess that's kind of like a manual!!
>
>Thanks for listening...
>Sandy
>
>info@xxxxxxxxxxxxxxxxxxx wrote:
>
>>O.K. guys. Let's cool this down before it gets out of hand.
>>
>>Dave brought up quite a valid point that just perhaps, we should make some
>>effort to look at the manual for our embosser first.
>>
>>Speaking as one of the list moderators, a DBT user, DBT help file author,
>>embosser supplier, and a braille producer, I personally tend to agree that we
>>should first try and make an effort to find what we need in the manual.
>>
>>However, we do not wish to see people completely stuck, so if it's a last
>>resort, please feel free to ask.
>>
>>Now having said all that, I have been saying for a long time that embosser
>>set up questions and problems are one of the major support issues in my own
>>company. These are being addressed as I write. In the Help files, I am
>>trying to provide links to
>> manufacturers' web sites where accessible manuals may be downloaded. There
>> will also be address, telephone, fax and e-mail details of manufacturers.
>> If an embosser is no longer produced, then it is possible that we may be
>> able to locate a manual for
>> you. (I have a few secret sources)
>>
>>Additionally, DBT 10.5 is beginning to address the issue of what I call the,
>>"Dog wagging the tail" so to speak. That is, DBT having more control over
>>the embosser, so you have less to worry about, and can change sizes of paper
>>and such like.
>>
>>So can I just ask you all to hold on a little longer - we're getting there,
>>and I know quite a few who will be burning the midnight oil this weekend
>>getting the new release ready for beta testing.
>>
>>George Bell.
>>
>>
>>
>>
>>
>>>-----Original Message-----
>>>From: duxuser-bounce@xxxxxxxxxxxxx
>>>[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Steve Dresser
>>>Sent: 05 March 2004 16:26
>>>To: duxuser@xxxxxxxxxxxxx
>>>Subject: [duxuser] Re: Responding to E-mails posted to user lists.
>>>
>>>Dave,
>>>
>>>What would you have us do? Yesterday, you expressed
>>>frustration about the number of questions not specifically
>>>related to the operation of DBT. Today, you're upset about
>>>getting private responses to a post having nothing to do with
>>>Duxbury's operation. You can't have it both ways.
>>>
>>>Steve
>>>
>>>On Friday 3/5/04 10:24 Dave Durber wrote:
>>>
>>>
>>>>Hello Everyone:
>>>>
>>>>Yesterday, I posted a message to the list, which you should have all
>>>>received by now, stating my comments regarding questions that are
>>>>posted to the list that are not strictly to do with
>>>>
>>>>
>>>answering problems
>>>
>>>
>>>>that users' to this list experience in the use of DBT.
>>>>
>>>>Since then, I have received responses to my E-mail which were sent
>>>>directly to me at my personal E-mail address. In my
>>>>
>>>>
>>>opinion, this is
>>>
>>>
>>>>not on!
>>>>
>>>>These responses to my comments on the abovementioned
>>>>
>>>>
>>>questions and my
>>>
>>>
>>>>comments about the basic knowledge that someone must have if
>>>>
>>>>
>>>they are
>>>
>>>
>>>>to become a certified transcriber/proofreader, should not have been
>>>>sent to me directly.
>>>>
>>>>If a user list such as this is to work in a meaningful way
>>>>
>>>>
>>>and if it is
>>>
>>>
>>>>to be fair to everybody that subscribes to it then, address all
>>>>responses to any E-mails that are posted on this list in the
>>>>appropriate manner. That is, by sending a reply E-mail to
>>>>
>>>>
>>>the Dux User
>>>
>>>
>>>>List E-mail address. That way everyone on the list can read
>>>>
>>>>
>>>all of the
>>>
>>>
>>>>comments and suggestions that are sent in reply to the
>>>>
>>>>
>>>original E-mail.
>>>
>>>
>>>>Also, it gives everyone on the list who has additional information a
>>>>chance to add their own comments and suggestions to help solve a
>>>>particular problem.
>>>>
>>>>Sincerely:
>>>>
>>>>Dave Durber
>>>>
>>>>
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>>>>
>>>>
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