[bookport] Re: device no longer recongnizedafterfirmware upgrade
- From: "ROB MEREDITH" <rmeredith@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 29 Sep 2004 10:03:42 -0400
Dale:
We're working on this one. If you want to help, please provide me with =
your Book Port serial number, and anything you know about your computer, =
such as the processer and chipset.
Rob Meredith
>>> dale@xxxxxxxxxxxxxxx 09/28/04 03:03PM >>>
Hi,
Has anyone solved this problem?
My computer still won't recognise the bookport being plugged in (well =
the=20
software won't even though it works as an external drive).
Very frustrating as can't transfer files to the machine.
Dale.
At 07:13 AM 24/09/2004, you wrote:
>Can you copy the firmware directly on to the book port, if so, how do you =
do
>that? I believe I can also copy files outside of the software on my home
>computer, since the software does not recognize it, and, actually, =
kurzweil
>1000 doesn't either.
>----- Original Message -----
>From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
>To: <bookport@xxxxxxxxxxxxx>
>Sent: Thursday, September 23, 2004 9:26 AM
>Subject: [bookport] Re: device no longer recongnizedafterfirmware upgrade
>
>
> > I tried this and upgraded the firmware to 1.2 - was previously 1.1.7 =
but
> > still the transfer software refuses to recognise the bookport as being
> > connected.
> > The program didn't automatically update / refresh the firmware for me =
-
> > though that has never worked for me. I unzipped the archive and =
copied
>the
> > files across which is the way I always have to do it, but it does =
always
> > work that way.
> >
> > Dale.
> >
> > At 08:40 PM 23/09/2004, you wrote:
> >
> > >OK, what I'd like to try is two-fold.
> > >
> > >First, grab www.aph.org/tech/bpfw_setup.exe , connect your device, =
and
>run =3D
> > >this program to refresh the firmware.
> > >
> > >If that still does not work, I'd like to send you a loaner device to =
see
>=3D
> > >if it exhibits the same issues.
> > >
> > > >>> n0oxy@xxxxxxxxxxx Wednesday, September 22, 2004 9:03:29 PM >>>
> > >You might be right on that one, Larry. The only problem is, I work =
during
> > >the day too, and my work computer works great with the book port. I =
don't
> > >know if it would be possible to contact you in the evening, unfortunat=
ely
> > >that's the only time I have access to my home computers. By the way,
>tried
> > >it on my other computer with the exact same results.
> > >----- Original Message -----=3D20
> > >From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
> > >To: <bookport@xxxxxxxxxxxxx>
> > >Sent: Wednesday, September 22, 2004 6:29 AM
> > >Subject: [bookport] Re: device no longer recongnizedafterfirmware =
upgrade
> > >
> > >
> > > > Perhaps a call is in order here. My number is 502-899-2314.
> > > >
> > > > >>> n0oxy@xxxxxxxxxxx Tuesday, September 21, 2004 8:48:07 PM >>>
> > > > Hi there Larry, yep tried that too. Actually, I tried it both with =
and
> > > > without the bpl.exe utility running in the background, no luck =
either
>=3D
> > >way.
> > > > ----- Original Message -----=3D3D20
> > > > From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
> > > > To: <bookport@xxxxxxxxxxxxx>
> > > > Sent: Tuesday, September 21, 2004 6:36 AM
> > > > Subject: [bookport] Re: device no longer recongnized afterfirmware =
=3D
> > >upgrade
> > > >
> > > >
> > > > > Have you tried running the software manually after connecting =
the
>=3D3D
> > > > device?
> > > > =3D3D3D
> > > > > Let's see what you get that way.
> > > > >
> > > > >
> > > > > >>> n0oxy@xxxxxxxxxxx Tuesday, September 21, 2004 12:21:02 AM =
>>>
> > > > > I just received my book port today, and I'm having the exact =
same
>=3D3D
> > > > problem.
> > > > > Originally, the book port was 1.05. I installed the software, =
and =3D
> > >=3D3D3D
> > > > > restarted
> > > > > the computer. I plugged in the book port, and the system asked =
for
>the
> > > > > windows 2000 cd which I supplied, once the drive was installed, =
I
>ran =3D
> > >=3D3D
> > > > the
> > > > > book port transfer software. It said that a new version of the =
firm
>=3D
> > >ware
> > >=3D3D
> > > > =3D3D3D
> > > > > was
> > > > > required in order to transfer files with this version of the
>transfer
> > > > > software. The firmware upgrade worked fine, and when I disconnect=
ed
>=3D
> > >the
> > >=3D3D
> > > > =3D3D3D
> > > > > book
> > > > > port, after a moment, I believe it said 1.20 ready or something =
like
>=3D
> > >=3D3D
> > > > that.
> > > > > ever since then, whenever I connect it, it always shows up as a
>drive
> > > > > letter, which has no conflicts, but the software does not see =
it. I
>=3D
> > >even
> > > > > connected it to several usb ports with the same result. Nice to =
know
>=3D
> > >I'm
> > >=3D3D
> > > > =3D3D3D
> > > > > not
> > > > > the only one having this problem.
> > > > > ----- Original Message -----=3D3D3D20
> > > > > From: "consumer" <consumer@xxxxxxxxxxxxx>
> > > > > To: <bookport@xxxxxxxxxxxxx>
> > > > > Sent: Monday, September 20, 2004 10:20 PM
> > > > > Subject: [bookport] Re: device no longer recongnized after =
firmware
>=3D
> > >=3D3D3D
> > > > > upgrade
> > > > >
> > > > >
> > > > > > I removed the device and plugged it back in. Plug and play =
wizard
> > > > > > initializes and attempts to install Book Port. It comes up as =
=3D
> > >unknown
> > > > > > device and the problem starts again. There is no conflict with =
=3D
> > >another
> > > > > > drive. It is obviously a problem with the firmware upgrade.
>Since =3D
> > >=3D3D
> > > > the
> > > > > > upgrade the OS does not recognize the device as a book port
>anymore.
> > > > > >
> > > > > > any other ideas anyone?
> > > > > >
> > > > > > thanks,
> > > > > > Mark
> > > > > >
> > > > > > LARRY SKUTCHAN wrote:
> > > > > >
> > > > > > >Try removing that device, then plugging in the Book Port =
again.
>=3D
> > >=3D3D
> > > > Also,
> > > > =3D3D3D
> > > > > be
> > > > > =3D3D3D3D
> > > > > > >aware that if you are on a network, it is possible that =
network
>=3D3D
> > > > drives
> > > > =3D3D3D
> > > > > =3D3D3D3D
> > > > > > >conflict with external USB devices (like Book Port). Check =
=3D
> > >Appendix
> > >=3D3D
> > > > A
> > > > > for =3D3D3D3D
> > > > > > >instructions on re-mapping the drive if this is a problem.
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >>>>consumer@xxxxxxxxxxxxx Saturday, September 18, 2004 =
4:20:24 PM
>=3D
> > > >>>
> > > > > > >>>>
> > > > > > >>>>
> > > > > > >Hello,
> > > > > > >
> > > > > > >I have a Book Port. After installation of software I was
>prompted =3D
> > >=3D3D
> > > > =3D3D3D
> > > > > by=3D3D3D3D20
> > > > > > >dialog box to upgrade Book Transfer software. Then I was
>prompted =3D
> > >=3D3D
> > > > =3D3D3D
> > > > > to=3D3D3D3D20
> > > > > > >upgrade the firmware of the Book Port. A dialog box =
instructing
>me =3D
> > >=3D3D
> > > > =3D3D3D
> > > > > to=3D3D3D3D20
> > > > > > >disconnect the device to install upgrade appeared. After
>clearing =3D
> > >=3D3D
> > > > =3D3D3D
> > > > > the=3D3D3D3D20
> > > > > > >dialog and disconnecting the device, the device was no longer
> > > > > recognized=3D3D3D3D20=3D3D3D3D
> > > > > > >
> > > > > > >as the Book Port mp3 text reader. It is only recognized as a
> > > > generic=3D3D3D3D=3D3D3D
> > > > > 20
> > > > > > >USB device. The Book Transfer software will no longer =
recognize
>=3D
> > >=3D3D3D
> > > > > the=3D3D3D3D20
> > > > > > >device as being plugged in. Can anyone help?
> > > > > > >
> > > > > > >Thanks,
> > > > > > >Mark Sadecki
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > > >
> > > >
> >
> >
> >
> >
> > F.ree Software Forever
> >
> > If you would like some f.ree software just for reading my signature =
check
> > out the link below
> >
> > Better still, if you want more f.ree software all the time you can =
join
> > this pri.vate membership site for a one time payment - it offe.rs
> > incredible value and I am a m.ember myself:
> >
> > http://www.dalereardon.com/software/=20
> >
> > Dale Reardon
> > PO Box 4033
> > Wembley
> > Western Australia 6014
> > Australia
> > Phone: +61418138849
> > Fax: +61893888671
> > Email: signature@xxxxxxxxxxxxxxx=20
> >
> >
> > .
> >
> >
F.ree Software Forever
If you would like some f.ree software just for reading my signature =
check=20
out the link below
Better still, if you want more f.ree software all the time you can join=20
this pri.vate membership site for a one time payment - it offe.rs=20
incredible value and I am a m.ember myself:
http://www.dalereardon.com/software/=20
Dale Reardon
PO Box 4033
Wembley
Western Australia 6014
Australia
Phone: +61418138849
Fax: +61893888671
Email: signature@xxxxxxxxxxxxxxx=20
. =20
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