[amayausers] Re: Lemon
- From: "Ed Orantes" <e3m@xxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 18 Sep 2006 00:40:58 -0500
Hey Anand,
Where about are you located? Would you happen to be in the United States?
Just like Rod had mentioned, we (as tech's) aren't paid to participate in
this list but we are willing to assist you with your problems simply because
we believe in the Amaya and Melco alike. We've seen what she's capable of
producing and know that any problem you're experiencing can be overcome.
If you don't mind, offer up some specifics as to why or how your machine
"stopped working".
I'm also curious, have you had any formal training on this machine or it's
software?
Wishing you the best,
Ed Orantes
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Kesavan
Sent: Sunday, September 17, 2006 10:39 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: Lemon
Bob,
The machine stopped working 3 or four weeks ago. It turned out that some
of the connectors were loose. It stopped working on Friday. I was told
to try a few things that did not work.=20
Now I have been asked to Reseat cables at the cpu, reseat the keypad
cable and tap all of the buttons in case one is sticking.=20
Open the thread feed assy covers behind the head and below the thread
tree) and inspect and clean & reseat the thread feed pcb connections
also do the same at the colour change card on the upper left side of the
needle case.
I don=92t want to play embroidery machine mechanic. I have a business to
run and other machines to run. Id like new machine without problems or I
want my money back.
I have recommeded the Amaya on a few other lists. I think I have been
too hasty. I may have have to go back and change my posts.
Toyota sold me a dud ages ago which they quickly replaced.
Anand
Anand
Although I have considered an Amaya, I do not own one so I have no=20
personal experience with them. However, in fairness I think you can find
a so called "lemon" in most brands and granted, some brands may have=20
more of these lemons than others [not referring to the Amaya].
You don't mention what kind of problems you are having with your=20
machine, could you give us some idea of what has been causing you grief=20
and what has been done to this point to correct the problems ?
I think this may be a perfect example of why all of us should make after
sales support just as important as the machine itself when looking to=20
purchase a machine [Amaya or other]. If in fact you do have a lemon and=20
Melco comes through and rectifies the problem .... then I think your=20
Amaya purchase can still be a good one. On the other hand if you are=20
left stuck with a so called lemon and Melco chooses not to correct the=20
problem[s], then obviously that will not hold well with you or perhaps=20
others who are looking to buy a machine.
Good luck
Bob
Kesavan wrote:
>I think my Melco Amaya is a Lemon.
>
>I have had more trouble with it than anyn other machine I ever owned
>
>Does Melco replace lemons?
>
>Anand
>
> =20
>
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