Melco.com lists all their info at http://www.melcousa.com/index.php?s=2. Denver's # is 303-457-1234. Instead of complaining here - I really think at this point you need to go directly to the horses mouth and speak to the folks in Denver. If someone isn't living up to their distribution duties, I am sure Melco Corporate will be interested. I have found the folks there to be very reasonable and fair even under the most frustrating of cicumstances. Call them. Get them to call you back so it's on their dime. Be calm and collected - and prepared to tell your story. Write it all out if need be before your call so you don't leave anything out. Detail who you have talked with, who listened, who didn't and what has been most frustrating... However, don't hammer the person you end up talking to. They are there to help. Give them a chance before loosing your cool. Good luck. John -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Kesavan Sent: Monday, September 18, 2006 9:35 PM To: Amayausers@Freelists. Org Subject: [amayausers] Lemon Cant get a 1800 number from Australia. Do you have a number with a area code I can call. The Melco Distrbutor offered me another Machine provided I paid the fregith for the replacement. What kinda warranty is that? I want my money back Sell me a lemon you replace it free thats what Toyota did for me years ago. Thanks Anand -----Original Message----- From: Etched In Thread [mailto:edna@xxxxxxxxxxxxxxxxxx] Sent: Tuesday, 19 September 2006 9:19 AM To: 'Kesavan' Subject: try calling this person at Melco Hi Anand, I'm so sorry to hear of your predicament. Believe me, I know just how you feel. Try calling this person, I know you're in Australia and he is in the US but he is a "higher-up" that can get things done. Tell him that other embroiderers come to you for recommendations regarding new purchases and you are unable to recommend Melco when you are having so many problems. That should get their attention. And it's the truth, isn't it? I know you are very active on other lists and many people trust your opinions. Call the Denver office 1-800-799-8313 His name is Dion, I THINK his last name is Rodriguez. But I'm sure the person answering the phone will know who it is if you just ask for Dion. He is the person that sent Herman to check the machine from Denver. I live in Texas. Good luck and keep us posted. Edna Khalifeh Etched In Thread www.etchedinthread.com -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.12.5/450 - Release Date: 18/09/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.12.5/450 - Release Date: 18/09/2006 =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list =========================================================== =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================