[amayausers] Re: Lemon
- From: Tom D'Auria <lastczar@xxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Tue, 19 Sep 2006 05:34:54 -0700 (PDT)
Anand -
I'm going to voice my opinion here, as uneducated
as it may be. I bought 2 XTs about 9 months ago
to start an embroidery business. I knew nothing
about the business or the machines but after some
research found that I liked the Melco for a few
reasons, but the main one being the software
seemed more intuative to use.
Having said that, I've had significant problems
from day 1 with thread breaks, missed trims, and
a whole host of other problems. BUT rather than
blame Melco, I figured it was something I was
doing wrong. Between talking to people in the
business and the help of many people on this
board (special thanks to Ed, Herb and Rod), I've
smoothed out many of my issues and am having a
tech from Melco come to look at others. If, and
only if, after exhausting all of these
possibilites, I still can't get the machine to
operate as advertised, I would then contact Melco
to see what could be done.
You seem to want to jump to sue. You also
claimed that you sued Toyota to get a new car
which was also a "lemon". Why do you, Anand,
seem to get so many lemons? Is it because if
things aren't 100% the way you want out of the
box, you sue immediately? There are many people
in the US that are in continuous litigation,
which is why insurance for many businesses here
is so high. Looking back at your posts on the
boards for the past several months, you are quick
to blame and point fingers, rather than think
that this is a new technology you are dealing
with and maybe YOU don't understand something.
I have a hard time believing that one little
lawsuit from an individual would make sales of
AMAYAs dry up. Perhaps you overestimate your
power. There are countries that make the losing
side in court cases pay the legal fees of the
other side to discourage frivilous lawsuits,
which I consider yours to be. If more countries
adopted this practice, there would be a lot less
suing and a lot more working together.
My humble advice is to do what the others here
have admonished you to do - contact Melco,
explain calmly your issues and see what they can
do. If you are not satisfied, keep going up the
chain of command until you are satisfied. I've
brought issues all the way to CEOs of American
companies if need be, and I've always gotten a
satisfactory resolution.
Try it this way - you might be surprised. My
language may be strong, but these boards are here
to help people, not to listen to people complain
about suing without trying to work things out.
peace
Tom
--- Kesavan <kesavan@xxxxxxxxxxxxxx> wrote:
> My distributor keeps coming or sending someone
> up to fix my machine. It
> disrupts my work on the other machines. They
> refuse to acknowledge that
> I have got a lemon. If my problems don=92t go
> away I am going to sue. =
> Once
> a case goes to courts and the competition gets
> to know there wont be
> many Amayas sold in this country.
>
> Anand
>
>
>
>
> I'm going to be honest in my experience with
> Melco and the Amaya. I took
> delivery January 3rd, 2005. I watched the
> delivery guys try to lift the
> machine from under the red "wings", even though
> there was a BIG orange
> paper taped to the top of the machine showing
> where to carry it from. I
> stopped them before they could do it. Then they
> carried it upstairs, the
> guy on the bottom with the needlecase against
> his chest, no matter that
> I told them to turn it around before they
> started up, they wouldn't
> listen. After they left and I tried to thread
> it up, I noticed the #1
> needle was bent to the front and the spring
> that holds threads above the
> needles was broken away from the right side,
> probably caught on the
> guy's shirt. Melco immediately sent a
> replacement cover when I called.
> Well, 7 weeks later, I'm in tears (hey I'm
> female and very emotional)
> and the machine stitches like cr** since day
> one, the tech has been out
> 3 times adjusting each time so it worked for
> about 1-2 designs, then
> it's downhill. Then another tech who I shall
> not name who ran the ampass
> design with over 15 "violent thread breaks",
> didn't adjust anything and
> told me that other than the thread breaks, the
> machine was just fine.
> Actually all he did was brag throughout the
> whole session, UGH. And no,
> he's not any tech on this list. I had jobs to
> do and getting calls from
> everyone how much longer until their stuff
> would be ready. Don't have a
> backup machine either. So I call one of the
> salespeople, asked about
> Melco's return policy. What???? What do you
> mean? No one has ever
> returned an Amaya! And this was in a rude,
> unfriendly tone. So anyway, I
> call Melco, finally got hold of a tech who gets
> me to a gentleman named
> Dion (last name?). He sends his best tech from
> Denver, in this case
> Herman Wilson to train me on the machine and
> software after adjusting
> the machine. 2 1/2 days later, he is still
> trying to get the machine to
> work properly so there was no time to train me
> on anything. He called
> Melco and suggested they replace the machine. I
> owe a lot to Herman, he
> got them to listen and the machine was replaced
> within 10 days. BTW, I
> got the replacement machine, and ran it without
> any problems for 9
> months before I was able to go to training.
> Melco did right by me, it
> just took a bit to prove the machine had a
> problem. I heard the first
> one was going to be taken apart to see what was
> wrong with it, but we
> all thought it was damaged by the delivery
> guys. I hope your problems
> are taken care of very soon! Keep pestering
> them! It's too much money to
> throw away on something that does not work
> correctly. And no you should
> not have to be the tech, minor issues are ok,
> but I'd be crying again if
> I was expected to do major stuff on this
> machine! No amount of
> anti-depressants could stop me either, they
> haven't yet! LOL!
>
> Edna Khalifeh
> www.etchedinthread.com
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On
> Behalf Of Kesavan
> Sent: Monday, September 18, 2006 2:07 AM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: Lemon
>
> My two four heads are 10 years old. Only time
> they have been down have
> been Tajima a jammed belt due to the a freak
> accident and the happy a
> broken back plastic wheel due to the needle
> hitting a hoop.
>
> Compare that to my Amaya crashing 3 times in
> under 6 months for no
> reason. I buy a machine and expect it work with
> out frequent break
> downs.
>
> Next time any one asks about an amaya on any of
> the other lists I am on
> they will get some honest feed back from me
>
> Anand
>
>
> Kesavan
> When Sharon and I received our very first
> Amaya---2001---we had some
> serious=20
> problems with it. It was a new embroidery
> design and concept back then,
> and=20
> regrettably had some growing pains. Our
> frustration with this machine is
>
> what led me to get involved in becoming a tech.
> This also let me see
> just=20
> how serious Melco is in treating all their
> customer right. But, Melco is
> a=20
> business and when a problem machine has been
> brought to their attention,
> it=20
> is only prudent business on their part, to
> identify just exactly what is
>
> going on and exhaust all avenues before a
> recall on that machine canor
> will=20
> be made. Melco worked very hard to rectify all
> the issues for everyone=20
> involved. Believe me they felt everyone's
> frustrations, but doggedly
> pursued=20
> the issues and worked hard to resolve them.
> Since then, over the past
> years,=20
> as a sub-contracted third party tech, I have
> watched Melco as they have=20
> continuously improved the product, being in
> this case the AMAYA.
>
> Melco does not pay me to say good things about
> them or their products. I
>
> only go by what experiences I have personally
> had with them and with the
>
> customers that I have serviced for them. I can
> truthfully say, there has
> not=20
> been one time that Melco has not come through
> for the customer---not
> once.=20
> Many times it was the customer who was at fault
> for the machine failure
> and=20
> Melco has still went the extra mile for them.
> That statement was not in
> any=20
> way directed at you personally. I don't have
> enough information to make
> any=20
> kind of a diagnosis as to what is wrong with
> your Amaya and do not know=20
> everything in-depth, that has been tried to
> this point.
>
> What I do know is that the Amaya is a very good
> product. It is a very=20
> technical and highly sophisticated machine and
> as so, has a definite=20
> learning curve attached to it. But having said
> that, it is a "machine."=20
> Unfortunately in today's world, the more
> sophisticated and technical our
>
> machines become, the higher the risk is that
> our newly acquired "prize"=20
> possession will or may have a problem now and
> again.
>
> I know , as you noted, that you have a business
> to run and also as you=20
> noted, you don't want to play embroidery
> machine mechanic, and I do know
>
> that these issues can be a frustrating
> experience. Where is your closest
>
> machine tech located in your area?
>
> I personally have only seen one machine that
> needed to be recalled to
> the=20
> factory. Melco treated this customer very well.
> I will say that this=20
> particular customer even with all the
> frustration leading up to this
> recall,=20
> was very patient, not happy about the situation
> of course, but gracious
> and=20
> patient and the issue was resolved and
> everything worked out for the
> better.=20
> He also never bad mouthed the machine, although
> he did have some pet
> names=20
> for it, but he understood that the machine is
> just that , a "machine",
> and=20
> machines can be fixed and if that was not
> possible, he had the faith to=20
> believe Melco would do right by him, and they
> did........
>
> I don't normally get involved in these
> discussions but your frustration
> is=20
> obvious and I just needed to give you an
> additional insight from another
>
> point of view. If you will just be patient and
> work through the issues
> that=20
> you are experiencing with the machine, you will
> not be sorry in the long
>
> run.
>
> I have every confidence that Melco will do
> right by you......
>
> Rod Springer
>
> Rod & Sharon Springer
> Embroidery Cottage
> Melco Amaya Technician & Trainers
> Design Shop Pro+ & Digitizing
> Boise, ID 83713
> 208-938-3038
>
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