[amayausers] Re: Lemon
- From: Kushnerick <bkushner@xxxxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Sun, 17 Sep 2006 22:31:42 -0600
Anand
For an embroiderer to lose the use of their machine for 3 or 4 weeks,
means lost dollars [even if that is not their only head in the shop].
Now I don't think machine dealers or companies would like to stop
selling machines for that length of time, so I would hope they
understand the importance of prompt reliable service when a machine is
down .... especially for extended periods of time.
Regardless of the brand .....when a machine is down for a long time, it
becomes a liability rather than an asset. I can understand your
frustration and I hope Melco steps up to the plate and resolves the
problems with your Amaya [can't say quickly because it is already past
that].
Perhaps your post will produce the results you are looking for. Good
luck and let us know how you make out.
Bob
.
Kesavan wrote:
>Bob,
>The machine stopped working 3 or four weeks ago. It turned out that some
>of the connectors were loose. It stopped working on Friday. I was told
>to try a few things that did not work.=20
>
>Now I have been asked to Reseat cables at the cpu, reseat the keypad
>cable and tap all of the buttons in case one is sticking.=20
>Open the thread feed assy covers behind the head and below the thread
>tree) and inspect and clean & reseat the thread feed pcb connections
>also do the same at the colour change card on the upper left side of the
>needle case.
>
>I don=92t want to play embroidery machine mechanic. I have a business to
>run and other machines to run. Id like new machine without problems or I
>want my money back.
>
>I have recommeded the Amaya on a few other lists. I think I have been
>too hasty. I may have have to go back and change my posts.
>
>Toyota sold me a dud ages ago which they quickly replaced.
>
>Anand
>
>
>
>Anand
>
>Although I have considered an Amaya, I do not own one so I have no=20
>personal experience with them. However, in fairness I think you can find
>
>a so called "lemon" in most brands and granted, some brands may have=20
>more of these lemons than others [not referring to the Amaya].
>
>You don't mention what kind of problems you are having with your=20
>machine, could you give us some idea of what has been causing you grief=20
>and what has been done to this point to correct the problems ?
>
>I think this may be a perfect example of why all of us should make after
>
>sales support just as important as the machine itself when looking to=20
>purchase a machine [Amaya or other]. If in fact you do have a lemon and=20
>Melco comes through and rectifies the problem .... then I think your=20
>Amaya purchase can still be a good one. On the other hand if you are=20
>left stuck with a so called lemon and Melco chooses not to correct the=20
>problem[s], then obviously that will not hold well with you or perhaps=20
>others who are looking to buy a machine.
>
>Good luck
>
>Bob
>
>
>
>
>Kesavan wrote:
>
>
>
>>I think my Melco Amaya is a Lemon.
>>
>>I have had more trouble with it than anyn other machine I ever owned
>>
>>Does Melco replace lemons?
>>
>>Anand
>>
>>=20
>>
>>
>>
>
>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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>
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>=20
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