Cant get a 1800 number from Australia. Do you have a number with a area code I can call. The Melco Distrbutor offered me another Machine provided I paid the fregith for the replacement. What kinda warranty is that? I want my money back Sell me a lemon you replace it free thats what Toyota did for me years ago. Thanks Anand -----Original Message----- From: Etched In Thread [mailto:edna@xxxxxxxxxxxxxxxxxx] Sent: Tuesday, 19 September 2006 9:19 AM To: 'Kesavan' Subject: try calling this person at Melco Hi Anand, I?m so sorry to hear of your predicament. Believe me, I know just how you feel. Try calling this person, I know you?re in Australia and he is in the US but he is a ?higher-up? that can get things done. Tell him that other embroiderers come to you for recommendations regarding new purchases and you are unable to recommend Melco when you are having so many problems. That should get their attention. And it?s the truth, isn?t it? I know you are very active on other lists and many people trust your opinions. Call the Denver office 1-800-799-8313 His name is Dion, I THINK his last name is Rodriguez. But I?m sure the person answering the phone will know who it is if you just ask for Dion. He is the person that sent Herman to check the machine from Denver. I live in Texas. Good luck and keep us posted. Edna Khalifeh Etched In Thread www.etchedinthread.com -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.12.5/450 - Release Date: 18/09/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.12.5/450 - Release Date: 18/09/2006 =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================