[amayausers] Re: Lemon
- From: "Edna Khalifeh" <ednakhalifeh@xxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 18 Sep 2006 02:53:42 -0500
I'm going to be honest in my experience with Melco and the Amaya. I took
delivery January 3rd, 2005. I watched the delivery guys try to lift the
machine from under the red "wings", even though there was a BIG orange paper
taped to the top of the machine showing where to carry it from. I stopped
them before they could do it. Then they carried it upstairs, the guy on the
bottom with the needlecase against his chest, no matter that I told them to
turn it around before they started up, they wouldn't listen. After they left
and I tried to thread it up, I noticed the #1 needle was bent to the front
and the spring that holds threads above the needles was broken away from the
right side, probably caught on the guy's shirt. Melco immediately sent a
replacement cover when I called.
Well, 7 weeks later, I'm in tears (hey I'm female and very emotional) and
the machine stitches like cr** since day one, the tech has been out 3 times
adjusting each time so it worked for about 1-2 designs, then it's downhill.
Then another tech who I shall not name who ran the ampass design with over
15 "violent thread breaks", didn't adjust anything and told me that other
than the thread breaks, the machine was just fine. Actually all he did was
brag throughout the whole session, UGH. And no, he's not any tech on this
list. I had jobs to do and getting calls from everyone how much longer until
their stuff would be ready. Don't have a backup machine either.
So I call one of the salespeople, asked about Melco's return policy.
What???? What do you mean? No one has ever returned an Amaya! And this was
in a rude, unfriendly tone.
So anyway, I call Melco, finally got hold of a tech who gets me to a
gentleman named Dion (last name?). He sends his best tech from Denver, in
this case Herman Wilson to train me on the machine and software after
adjusting the machine. 2 1/2 days later, he is still trying to get the
machine to work properly so there was no time to train me on anything. He
called Melco and suggested they replace the machine. I owe a lot to Herman,
he got them to listen and the machine was replaced within 10 days. BTW, I
got the replacement machine, and ran it without any problems for 9 months
before I was able to go to training. Melco did right by me, it just took a
bit to prove the machine had a problem. I heard the first one was going to
be taken apart to see what was wrong with it, but we all thought it was
damaged by the delivery guys. I hope your problems are taken care of very
soon! Keep pestering them! It's too much money to throw away on something
that does not work correctly. And no you should not have to be the tech,
minor issues are ok, but I'd be crying again if I was expected to do major
stuff on this machine! No amount of anti-depressants could stop me either,
they haven't yet! LOL!
Edna Khalifeh
www.etchedinthread.com
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Kesavan
Sent: Monday, September 18, 2006 2:07 AM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: Lemon
My two four heads are 10 years old. Only time they have been down have
been Tajima a jammed belt due to the a freak accident and the happy a
broken back plastic wheel due to the needle hitting a hoop.
Compare that to my Amaya crashing 3 times in under 6 months for no
reason. I buy a machine and expect it work with out frequent break
downs.
Next time any one asks about an amaya on any of the other lists I am on
they will get some honest feed back from me
Anand
Kesavan
When Sharon and I received our very first Amaya---2001---we had some
serious
problems with it. It was a new embroidery design and concept back then,
and
regrettably had some growing pains. Our frustration with this machine is
what led me to get involved in becoming a tech. This also let me see
just
how serious Melco is in treating all their customer right. But, Melco is
a
business and when a problem machine has been brought to their attention,
it
is only prudent business on their part, to identify just exactly what is
going on and exhaust all avenues before a recall on that machine canor
will
be made. Melco worked very hard to rectify all the issues for everyone
involved. Believe me they felt everyone's frustrations, but doggedly
pursued
the issues and worked hard to resolve them. Since then, over the past
years,
as a sub-contracted third party tech, I have watched Melco as they have
continuously improved the product, being in this case the AMAYA.
Melco does not pay me to say good things about them or their products. I
only go by what experiences I have personally had with them and with the
customers that I have serviced for them. I can truthfully say, there has
not
been one time that Melco has not come through for the customer---not
once.
Many times it was the customer who was at fault for the machine failure
and
Melco has still went the extra mile for them. That statement was not in
any
way directed at you personally. I don't have enough information to make
any
kind of a diagnosis as to what is wrong with your Amaya and do not know
everything in-depth, that has been tried to this point.
What I do know is that the Amaya is a very good product. It is a very
technical and highly sophisticated machine and as so, has a definite
learning curve attached to it. But having said that, it is a "machine."
Unfortunately in today's world, the more sophisticated and technical our
machines become, the higher the risk is that our newly acquired "prize"
possession will or may have a problem now and again.
I know , as you noted, that you have a business to run and also as you
noted, you don't want to play embroidery machine mechanic, and I do know
that these issues can be a frustrating experience. Where is your closest
machine tech located in your area?
I personally have only seen one machine that needed to be recalled to
the
factory. Melco treated this customer very well. I will say that this
particular customer even with all the frustration leading up to this
recall,
was very patient, not happy about the situation of course, but gracious
and
patient and the issue was resolved and everything worked out for the
better.
He also never bad mouthed the machine, although he did have some pet
names
for it, but he understood that the machine is just that , a "machine",
and
machines can be fixed and if that was not possible, he had the faith to
believe Melco would do right by him, and they did........
I don't normally get involved in these discussions but your frustration
is
obvious and I just needed to give you an additional insight from another
point of view. If you will just be patient and work through the issues
that
you are experiencing with the machine, you will not be sorry in the long
run.
I have every confidence that Melco will do right by you......
Rod Springer
Rod & Sharon Springer
Embroidery Cottage
Melco Amaya Technician & Trainers
Design Shop Pro+ & Digitizing
Boise, ID 83713
208-938-3038
--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.405 / Virus Database: 268.12.4/449 - Release Date:
15/09/2006
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
Other related posts:
