Everyone thinking of buying an Amaya- Let me set your minds at ease. We are entering our third year in the embroidery business - still new in many ways, but we have 2 Amayas that we purchased June 2002 and an EMT-10T F1 from when we 1st started. We do a lot of production. We are in sports, schools, business, craft fairs - we really run the gammet. Initially, there were issues with the Amayas - like most new technology, only so much "Real World" can be created by engineers. Many of the issues we had were related to small lettering, walk stitches, etc. Let me assure you that those issues have been worked out - we would have gone with Tajima and gotten rid of the Amayas if Melco didn't step up and fix the problems. We were at great risk of losing a lot of money. Melco did everything they could to fix all of our issues. Now, we run the Amayas, even with small lettering (.25 and smaller), at an average speed of 1100. We are extremely picky, as anyone from Melco will tell you (they heard from us often when the Amayas were still being refined). Our embroidery looks fantastic. Even on hats, we now solely use the Amayas, unless we have really large runs. The set-up is easy, operation is faster (850-950) and the quality is great. The laser is a necessary tool for us now - fixing mess-ups or adding to embroidery of someone else's is so easy. Design Shop is what we use - I can't really give you much comparison because we have only used Melco's software. It can do 90% of what we need. We have gotten into bigger things, with more intricate designs, that we have someone else digitize for us, but that doesn't happen often. If you are not going to digitize yourself, consider 2 things - get Dakota Collectibles or Great Notions stock designs and make sure you use a digitizer that is familiar with the Amaya. Unnecessary stitches, many manual stitches and ill-placed stitches do cause more headaches than they are worth. We have found really cheap digitizers may not have the experience to punch a clean design. If you have any questions, please feel free to email me privately or on the list. As we have entered our busy time, I may not be able to post quickly, but I will get back with you ASAP. Melissa Dallum Absolutely in Stitches Arvada, CO