[access-uk] Re: RNIB Overdrive
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 19 Dec 2014 10:37:28 -0000
Hi Carol,
I'm not Louisa, but I don't think we need worry about Daisy on Mem Sticks or
CDs, that will be around for a while. What I don't like is we don't get
equality in the downloaded files, in other words, no Daisy.
All the best
Steve
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol.Pearson29@xxxxxxxxxxxxxx
Sent: 18 December 2014 16:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive
Louisa,
I appreciate you have responded to all queries but answered all questions -
I don't think so. I am still not clear whether we will continue to have new
titles in Daisy format available.
I can take this to a public forum meeting if you wish, or you could just
give me a straightforward and definitely factual answer here.
Thank you.
Carol P
----- Original Message -----
From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 18, 2014 10:43 AM
Subject: [access-uk] Re: RNIB Overdrive
> Hi Richard,
>
> I responded to all queries yesterday. As I said before, we have a lot of
> users who are really enjoying the service. I quite appreciate that this
> service isn't for everybody and that is why we have DAISY CDs and USB
> sticks available to access the same catalogue but in a different format.
>
> If you are not happy with the service then please email me directly and I
> will arrange a refund for you, should this be required, if you don't want
> to receive the other formats available.
>
> The forums are checked on a regular basis but please feel free to email me
> or contact the Overdrive team (overdrive@xxxxxxxxxxx) and we will be able
> to respond to your query directly.
>
> Many thanks,
> Louisa.
>
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk
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>
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> Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Richard Godfrey-McKay
> Sent: 18 December 2014 10:32
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: RNIB Overdrive
>
> What is so amazing to me is that, apart from Louisa's mails - which
> haven't
> properly addressed the dissatisfaction being expressed - RNIB has failed
> to
> respond to the considerable degree of concern being expressed by a group
> of
> technically very competent users on this list.
>
> It seems to me that RNIB has taken a decision without taking into
> consideration the views of its service users - as expressed on this list -
> and it has certainly not responded to the criticism of the arrangements
> which it has made.
>
> Louisa, could you or someone else within the organisation please oblige?
>
> Richard
>
> Richard Godfrey-McKay
>
> Telephone: 01738-445 880
>
> Mobile: 07791 452 593
>
>
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