[access-uk] Re: RNIB Overdrive
- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Dec 2014 10:43:08 +0000
Hi Richard,
I responded to all queries yesterday. As I said before, we have a lot of users
who are really enjoying the service. I quite appreciate that this service isn't
for everybody and that is why we have DAISY CDs and USB sticks available to
access the same catalogue but in a different format.
If you are not happy with the service then please email me directly and I will
arrange a refund for you, should this be required, if you don't want to receive
the other formats available.
The forums are checked on a regular basis but please feel free to email me or
contact the Overdrive team (overdrive@xxxxxxxxxxx) and we will be able to
respond to your query directly.
Many thanks,
Louisa.
Louisa Muhsin
RNIB Overdrive - now available from RNIB online shop
Reading Services Digital Manager, Solutions Team
RNIB (Royal National Institute of Blind People)
105 Judd Street, London WC1H 9NE
M: 07748 147309
e: louisa.muhsin@xxxxxxxxxxx
w: www.rnib.org.uk
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Richard Godfrey-McKay
Sent: 18 December 2014 10:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive
What is so amazing to me is that, apart from Louisa's mails - which haven't
properly addressed the dissatisfaction being expressed - RNIB has failed to
respond to the considerable degree of concern being expressed by a group of
technically very competent users on this list.
It seems to me that RNIB has taken a decision without taking into
consideration the views of its service users - as expressed on this list -
and it has certainly not responded to the criticism of the arrangements
which it has made.
Louisa, could you or someone else within the organisation please oblige?
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
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